Product Owner - Customer Support Management System
August 20
Description
• Setting your team’s goals, and success metrics about Kyivstar’s mission, driving maximum business impact • Identifying new product opportunities and revenue drivers. Constant adaptation to our customer needs is a key • Developing and creating buy-in of product strategy for C-level, your team, and all stakeholders • Inventing new features and working closely with Discovery and Engineering teams to deliver them and measure them • Constant communication with a customer support team to ensure the quality of product features • Collaborating with other stakeholders: FP&A, Legal, Tech, Marketing, Customer Support, etc • Prioritizing product roadmap and aligning it with the IT roadmap of the company, while managing risks, setting expectations, identifying dependencies, and forecasting the future development • Going deep into business and system analysis to ensure good decisions
Requirements
• 3+ years of experience in product management with proven success defined by metrics, experience in managing products through the complete lifecycle, from ideation to market launch • At least 2 years working with customer support processes, customer support digitalization, call center management systems, etc • 1+ years of people management will be a plus • Metrics-oriented mindset and strategic thinking; strong skills in stakeholder management are a must • Strong leadership skills, ability to create and translate product vision and drive your team to ensure progress • Understanding telco business specifics is a must • Technical proficiency to engage effectively with engineering teams and understand API design principles, understanding of basic system integration principles, and ability to define the good technological architecture of the product • Good written and verbal communication skills. Excellent negotiation skills are a must • Willingness to tackle any challenges on the path to successful product development
Benefits
• Office or remote — it’s up to you. You can work from anywhere, and we will arrange your workplace • Remote onboarding • Performance bonuses for everyone (annual or quarterly — depends on the role) • We train employees: with the opportunity to learn through the company’s library, internal resources, and programs from partners • Health and life insurance • Wellbeing program and corporate psychologist • Reimbursement of expenses for Kyivstar mobile communication
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