Senior Systems Analyst - IT Logistics

September 15

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Labcorp

WebsiteLinkedInAll Job Openings

10,000+

💰 Post-IPO Debt on 2019-06

Description

• Labcorp is hiring a Senior IT Application Support Specialist. • Be the subject matter expert on the Descartes application. • Provide functional and technical support of Descartes Route Planner, Transportation Manager, and Report Analytics. • Provide technical support and resolve incidents. • Act as application SME and work directly with business to provide application support, offer technical advice and guidance, and collaborate with vendors to deliver future enhancements. • Work directly with Descartes support and integration teams to resolve technical issues. • Act as 1st responder for severity 1 issues by gathering support teams, resolving critical incidents, performing root cause analysis, and providing ongoing communication. • Participate in requirements gathering and analysis. • Coordinate with cross-functional teams to implement Descartes and integration enhancements. • Adhere to IT change and release management processes. • Organize and manage several tasks and projects with concurrent time sensitive deadlines. • Provide implementation and support of other commercial-off-the-shelf (COTS) applications as needed.

Requirements

• Bachelor’s degree in technology or related field • 2+ years of experience with supporting transportation applications, specifically Descartes or Roadnet • Experience supporting logistics and transportation • Demonstrated experience in the implementation, integration and maintenance of COTS • Strong background in problem solving, troubleshooting and attention to detail • Healthcare experience is a plus • Ability to evaluate, troubleshoot, and follow-up on customer issues in an efficient manner • Exceptional organizational, verbal and written communication skills.

Benefits

• Medical • Dental • Vision • Life • STD/LTD • 401(K) • ESPP • Paid time off (PTO) or Flexible time off (FTO) • Commissions • Company bonus where applicable