Customer Support Specialist

2 days ago

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Langate Software

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Software Development • Web Development • Mobile Development • DevOps and Cloud Automation • iPhone

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Description

• Communicate with customers to ensure they’re receiving the tools and support needed to achieve their goals • Perform administration of existing accounts and onboard new customers (register in the system, set up integration and so on) • Investigate and troubleshoot issues related to customer maintenance • Monitoring the status and health of customer accounts in order to identify and fix problems before they are notified by customers.

Requirements

• 2+ years of customer support or customer success experience in the US or EU • Self-management/organizational skills, goal & outcome oriented • Great people skills, track record of being ‘the best friend’ for past customers • Understanding of Health care domain will be a plus • Advanced English level

Benefits

• Competitive salary • Official employment, paid sick leave • 20 days of paid vacation • Free English lessons • Flexible work schedule • Official Ukrainian holidays are non-working days • Paid courses and certifications • Coach / psychologist consultation • Workshops • Career development plan • Mentoring • Medical Health Insurance