Product Support Engineer

14 hours ago

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Lanshore LLC

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RPA • Robotic Process Automation • Process Automation • Sales Commission • Compensation

51 - 200

Description

• Engage with customers, investigate technical issues they may have, and either solve the issue or escalate them to the product team. • Your primary technical focus will be on the infrastructure and deployment of our products. • Typical customer engagements can include investigating bugs, troubleshooting deployments, handling outages, etc. • Set up environments for debugging, explore products, and cultivating supportability knowledge. • You will mentor and knowledge share with the support team.

Requirements

• Experience with troubleshooting and administrating networks (HTTPS, network diagnostics, etc). • Demonstrated knowledge and experience with Web Server technologies (experience with IIS is a plus). • Unix-like administration experience. • Experience working in a cloud hosted environment (Azure, AWS, etc). • Experience with containerization technologies (Kubernetes is preferred, but Docker is okay). • Experience in writing scripts. • Demonstrated experience working with customers and organizations. • Fluent written and spoken English is mandatory, fluency in any other language is a plus.