Support Engineer

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Laserfiche

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Enterprise Content Management (ECM) software • Document Management (DM) • Records Management (RM) • Business Process Management (BPM) • Electronic Forms

201 - 500

Description

• Communicate with Solution Providers and customers to provide technical support for Laserfiche software • Troubleshoot, resolve, and document Laserfiche technical issues • Use diagnostics tools to investigate system performance and monitor availability • Facilitate communication of escalated incidents to stakeholders • Engage in post-issue analysis for service improvement • Collaborate with software engineering teams to troubleshoot complex issues • Develop strong relationships with stakeholders

Requirements

• 4-year degree (BA, BS) required or equivalent industry experience • Must be able to cover 7am - 4PM Eastern Time (ET) shift • Preferably experienced and certified at working with AWS • Experienced in systems troubleshooting, including database systems, TCP/IP-based networking, web applications, and Windows and Linux system administration • Preferably skilled at scripting/programming in one or more of the following: PowerShell, Bash, Python, C#, JavaScript, and Ruby. • Software support experience in a customer facing role, and working with ticketing systems • Exceptional problem-solving, analytical, communication and customer service skills • Ability to learn quickly and adapt to changing environments • Ability to communicate in Spanish is a plus

Benefits

• Generous time off: 15 Days of Vacation • 3 Floating Holidays • 2 Paid Volunteer Days • 9 Paid Holidays • Hybrid Work Environment • Free Parking: covered and EV charging stations • Various 401 (k) Investment Options and Generous Company Match • HMO and PPO Medical Care Options (Employees are fully covered under HMO)