Program Manager - Digital Customer Success
November 14
Description
• About LastPass: LastPass is a leader in password and identity management. • Trusted by 100,000 businesses and millions of users, LastPass combines advanced security with effortless access. • You will lead, define, and manage digitally driven renewal and expansion customer journeys for B2B customers. • Create a best-in-class digital experience for our global customers. • Collaborate with team members in Customer Success and cross-functional partners to drive key initiatives.
Requirements
• Customer Focused: Everything we do revolves around the customer! • Experience: Demonstrated experience in Customer Success or digital lifecycle event coordination. • Data-Driven: A strong approach to testing new methods and directions. • Analytical Mindset: Critical thinking, customer-centricity, and cross-collaboration to deliver exceptional value and experiences to our customers. • Customer Journey Expertise: Proven experience in building customer journeys and launching email and nurture programs to drive deployment, adoption, utilization, and retention. • Technical Proficiency: Excellent communicator with exceptional stakeholder management skills. • Collaborative Work Ethic: Thrive in a team environment, working effectively with others, sometimes across various time zones. • Proficiency in Tools: Familiarity with customer success tools including Gainsight and Salesforce; Business Intelligence tools (Power BI preferred) and a basic understanding of marketing automation tools.
Benefits
• Competitive compensation • Flexible Paid Time Off policies, including but not limited to: Quarterly Self-Care Days (4 extra paid days off annually) and Volunteer Days • Generous Parental leave • Comprehensive health coverage, dependents included • Home office setup support • LastPass families free account up to 5 members • Continuous learning and development opportunities
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