QA Specialist
November 20
Description
• Serve as the quality control specialist within the Customer Support team. • Conduct process reviews and QA audits of tickets, processes, and content. • Provide detailed insights to your manager based on audit findings. • Identify recurring issues through RCA and develop action plans. • Participate in regular calibration meetings. • Investigate customer complaints and document findings. • Regularly update procedural documentation for best practices. • Prepare weekly and monthly reports summarising quality assessment results. • Ensure QA audits are completed accurately and on time. • Engage in focused group discussions for process enhancements. • Support the Customer Support team with special projects as needed.
Requirements
• Previous experience in the iGaming or gambling industry is essential. • Proven experience in customer support or quality assurance roles. • Strong analytical and problem-solving capabilities, with keen attention to detail. • Excellent ability to communicate and provide clear, actionable feedback. • Familiarity with customer support software and quality monitoring tools. • Ability to thrive in a dynamic and fast-paced work environment.
Benefits
• Competitive salary • Flexibility and remote work • Training and development • International collaboration with our teams based around the world • Fast growing business where the sky's the limit for your career
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