Client Engagement & Delivery Associate

September 7

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Laudio

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Intelligent Leadership Solution for Healthcare

Software • Health Systems • Employee Engagement • Nurse retention • nurse engagement

11 - 50

💰 $7.3M Series A on 2019-12

Description

• Providing day-to-day support for Laudio implementations and users. • Be the first line of support for users. • Develop foundational knowledge of Laudio’s platform. • Resolve basic administrative user requests. • Investigate, triage, and escalate cases from stakeholders. • Support data entry and coordination efforts for implementations. • Ensure timely delivery of user reporting. • Identify trends to enhance customer experience. • Provide administrative support for CE Managers, SDMs, and CEDs. • Achieve timely resolution of support tickets per SLAs.

Requirements

• Bachelor’s degree • 1-2 years of relevant experience in a customer experience/implementation role required • Strong analytical skills • Strong communication skills, highly organized and able to prioritize and multitask • Self-driven and proactive while working in a remote environment • Data-savvy: able to thrive and contribute in an organization that makes decisions based on data and analyses • Experience with HubSpot CRM and project planning software is preferred