Support Engineering Manager

November 19

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LeanDNA

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Lean Manufacturing • Supply Chain • Software • SaaS • Inventory Optimization

51 - 200 employees

☁️ SaaS

🏢 Enterprise

💰 $15M Series B on 2019-12

Description

• LeanDNA optimizes the inventory management process by adding artificial intelligence into the factory area of business. • As a Manager of Support Engineering, you lead the support engineering group reporting to the VP of Professional Services. • Your team manages the day-to-day ticket triage and activities ensuring adherence to business requirements and best practices. • Provides guidance to immediate team of support engineers on daily tasks and activities. • Sets the overall guidance and expectations for team output, practices, and collaboration. • Anticipates dependencies with other teams to deliver products and applications in line with business requirements. • Manages stakeholder relationships and the team’s work in accordance with compliance standards, service level agreements, and business requirements. • Identify and develop talented engineers and leaders, foster a collaborative culture for your team that embodies both industry best practices and company values. • Articulates the business value and impact of advanced technical and non-technical information.

Requirements

• Experience managing and mentoring a team of 6 or more support engineers from novice to advanced • Strong training capability and knowledge-base documentation • Proficient in advanced SQL • 2 years’ experience in health and performance monitoring, as well as dashboard technologies • Excellent ability to juggle multiple tasks