Senior Customer Marketing Associate - Customer Marketing Manager

August 20

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LeanTaaS

WebsiteLinkedInAll Job Openings

lower wait times • nurse & patient satisfaction • predictive modeling • data science • patient access

201 - 500 employees

Founded 2015

🤖 Artificial Intelligence

⚕️ Healthcare Insurance

☁️ SaaS

💰 $130M Series D on 2020-12

Description

• Develop and execute a comprehensive customer marketing strategy aligned with our product portfolio and business goals • Create and manage a robust customer advocacy program, including case studies, testimonials, peer reviewed journals, thought leadership blogs and speaking opportunities • Plan and execute customer-focused events, including user group meetings and advisory boards, in partnership with the Implementation and Customer Success teams • Support the marketing plan through the acquisition of customers in collaboration with the Implementation and Customer Success teams • Collaborate with the Product Marketing Managers to ensure alignment to the position and message for the enterprise, each product, and launch of new capabilities and products • Be a partner to the Implementation and Customer Success teams, developing relationships with key customer advocates as part of this partnership • Measure and report on the impact of customer marketing initiatives on business outcomes

Requirements

• Bachelor's degree in Marketing, Communications, or related field • Experience in customer marketing, in B2B SaaS or healthcare technology with 1+ years of experience in a Sr. Customer Marketing Associate role/ 3+ years of experience in a Customer Marketing Manager role • Experience in marketing, communications, customer success, or sales roles with 3+ years of experience in a Sr. Customer Marketing Associate role/ 5+ years of experience in a Customer Marketing Manager role • Proven track record of developing successful customer advocacy programs • Strong storytelling abilities and excellent written and verbal communication skills • Ability to work cross-functionally across the organization and with customers, including working with senior executives and managing high-profile customer relationships • Ability to translate complex technical concepts into compelling customer stories • Excellent interpersonal skills • Customer First mentality

Benefits

• Intellectual and emotional satisfaction of solving tough operational problems in healthcare while improving patient access and saving lives! • Competitive compensation package that includes base salary, target bonus, and stock options • 401(k) Match • Comprehensive healthcare benefits • Generous Paid Time Off and Parental Leave • Monthly reimbursement for Skill Building • Monthly reimbursement for Wellness, Transportation, and/or Home Office • Education Reimbursement for select courses/programs