Training and Support Specialist

4 days ago

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Small Law Firm Marketing • Leads for Lawyers • Legal Lead Generation • Law Practice Marketing • Attorney Marketing

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Description

• Collaborating closely with Team Leaders, you will assume a pivotal role in supporting your assigned team by overseeing essential tasks including recruitment, onboarding, quality assurance, and other related activities. • Additionally, you will be a key contributor to our company's growth by actively engaging with potential customers, cultivating their interest, and efficiently scheduling appointments for our sales team. • Your responsibilities include: • participating in recruiting activities, with the goal of finding strong performers (based on culture, skills, experience, and other qualification requirements) • conducting onboarding activities to ensure smooth transition for new hires • providing guidance and support to new team members, helping them acclimate to their roles and the company’s processes • serving as a resource person for answering questions and addressing concerns during the onboarding period • conducting training activities as needed • qualifying leads and opportunities based on predefined criteria and ensuring they meet the established qualification standards prior to assigning them to appropriate Sales Team members • assisting in quality assurance activities (as needed) to ensure adherence to company standards and optimize customer experience • making outbound calls to potential customers with the goal of consistently delivering agreed targets • scheduling consultations between contacts/prospective customers and members of our Sales Team • inputting information accurately into our system • representing the company in the best way possible when conversing with contacts • ensuring all calls are done based on standards and requirements of the company • delivering reports accurately and on a timely basis • participating and documenting processes and improvement initiatives

Requirements

• With at least 2 years of successful experience as a Lead Generation Support Specialist or Subject Matter Expert (Sales calls related) or relevant experience • Experience working w/ any CRM Tools (Salesforce is a plus but not required) • Experience with MS Office Tools • With prior experience with training, onboarding, and recruiting • Strong people skills • Excellent listening and verbal communication skills • Has a strong broadband internet connection • Has a designated professional and quiet workspace • Amenable to working on a graveyard shift • As an agile company, we're seeking a trailblazer who personifies the following qualities and traits: • Proactive, adaptable and flexible • Highly professional • Willing to go the extra mile to achieve desired outcomes • Highly collaborative • Committed to continuous improvements and willing to experiment with new approaches and techniques to work processes