Customer Care Specialist III

2 days ago

🇺🇸 United States – Remote

🏈 Ohio – Remote

Although this job is listed in Ohio, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Legrand, North America

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1904

⚡ Energy

🔧 Hardware

🏠 Real Estate

Description

• The Customer Care Specialist III is a senior-level position responsible for providing information about the Company’s products and resources to customers and sales team members • Able to manage specialized areas of responsibility including key account management and consistently models delivery of exceptional customer experiences • Acts as an internal escalation path for other team members on more complex or sensitive customer issues • Demonstrates an ability to operate independently and consistently execute the department’s core responsibilities at a high level across the brands of Legrand | AV. • Operate independently and consistently execute the department’s core responsibilities and processes at a high level across 3 or more of the brands of Legrand | AV • Provide daily support and guidance to team members across sites on the proper execution of common support experiences • Manage specialized areas of responsibility including key account management, EDI order management, and/or advanced product support • Respond to requests and inquiries received via phone, e-mail, chat, text or fax by providing accurate information regarding pricing and availability, order tracking information, cross reference look ups, and product solutions • Enter orders received via e-mail, EDI, phone or other communication channels • Process incoming requests from customers for returns and/or credit within brand guidelines • Maintain current knowledge of company products and processes through training and other available resources • Follow established procedures to complete work • Understand workplace hazards and take steps to proactively prevent and report hazards or injuries in the workplace. • Demonstrate our values of Customer, People, Integrity, Teamwork, Continuous Learning & Improvement, and Empowerment & Accountability

Requirements

• Demonstrated advanced knowledge of the departments systems, processes and responsibilities • Ability to multi-task and manage several duties simultaneously is essential • Demonstrated customer-focus orientation • Outstanding listening, comprehension and oral/written communication – including grammar, spelling, punctuation and writing composition skills • Strong attention to detail, organization and follow-through skills • Strong problem-solving skills • High degree of professionalism including flexibility and willingness to change schedules to meet customer needs • Proven ability to work independently and as a member of a team • High degree of confidence and resourcefulness • Proven reliability – attendance and punctuality • Advanced personal computer skills including prior use of standard functions with word processing, spreadsheet and e-mail packages • Strong 10-key and keyboarding skills