CLX Technical Lead - Car Physical Damage

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Lemonade

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insurance • Technology • Behavioral Economics • User Experience • Artificial Intelligence

1001 - 5000

Description

• Create, plan, and execute physical damage standard operating procedures • Design and implement a world-class quality and control program around repair and total loss claim handling • Implement cutting-edge claims technologies around instant estimating, touchless claims, total loss settlements, and salvage returns • Work with vendor management to establish relationships that make Lemonade stand out in the industry • Collaborate with the claims operations team to execute quarterly and annual OKRs at both the company and individual level

Requirements

• 8+ years of automotive claims-handling experience, with appraisal skills • BA Degree in Business Administration, Finance or a related field • I-Car Platinum certified • Expertise in SIU claim handling • Extensive appraisal software experience and understanding of the industry landscape • Proven ability to mentor, train, and develop team members across multiple business units • Expertise in servicing complex auto claims, including litigation, as well as experience working with outside experts, attorneys, and public adjusters • Have a strong working knowledge of telematics and the impact to claims and the repair industry • Comprehensive knowledge of tort law and state and federal law as it applies to coverage and technical repair methodologies • Ability to work remotely

Benefits

• equity • benefits