Customer Success Associate - East Coast - Mandarin & English

April 20

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Lendbuzz

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Big Data • Machine learning • Analytics • Loans • Car Loans

201 - 500

💰 $20M Debt Financing on 2023-06

Description

•At Lendbuzz, we believe financial opportunity should be more personalized and fair. •We develop innovative technologies that provide underserved and overlooked borrowers with better access to credit. •From our employees to our dealers, partners, and borrowers, we’ve built a company and a culture around a resolute belief in the promise and power of diversity. •We value independent and critical thinking. •We are seeking a bilingual Customer Success Associate fluent in Mandarin & English, with 2-5 years in a call center environment.

Requirements

•Fluent in two languages: Mandarin and English •2-5 years of experience in a call center environment handling a high volume of calls •Enthusiasm for engaging in conversations and continuously learning from and educating customers •Passion for technology and a willingness to stay updated on industry trends •Clear, personable, and informative communication skillsCuriosity, motivation, and a drive to tackle new challenges •Strong team player who is comfortable both providing and seeking assistance •Adaptability to thrive in a dynamic and evolving environment •Ability to maintain composure and efficiency in a fast-paced settingEagerness to take on new tasks and solve problems in real-time