Customer Onboarding Manager

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Leonardo.Ai

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Description

• Join the Revolution at Leonardo.Ai! • Leonardo.Ai is an Australian tech startup. • The Customer Onboarding Manager facilitates lasting customer relationships. • This role is crucial in guiding customers through onboarding. • Customers realise the total value of our offerings from day one.

Requirements

• Customer Needs Analysis: Conduct detailed assessments of customer requirements. • Onboarding Process Design and Execution: Design and implement a structured onboarding program. • Product Training and Support: Deliver engaging product training sessions. • Proactive Engagement and Check-ins: Initiate regular check-ins with new customers. • Resource Development and Documentation: Develop and maintain onboarding materials. • Feedback Collection and Improvement: Gather customer feedback throughout the onboarding journey.

Benefits

• Impact the future of AI • Private Healthcare • 20 days annual leave • Reward package including equity - we want our success to be yours too • Inclusive parental leave policy that supports all parents & carers with 18 weeks paid leave • An annual Vibe & Thrive allowance to support your wellbeing, social connection, office setup & more • Flexible leave options that empower you to be a force for good, take time to recharge and supports you personally, including remote working abroad • Support with your professional development • Fun and engaging company events, both virtual and in-person