Community Success Manager
September 25
Description
• Manage the post-sales customer lifecycle for Enterprise business customers. • Ensure customers get full value from our hardware and SaaS solutions, driving customer health and engagement. • Contribute to renewals and customer portfolio expansion. • Proactively manage customer health, addressing issues that impact value. • Collect customer feedback to inform the product roadmap.
Requirements
• 5+ years of professional experience, with 2+ years in a customer facing role for a SaaS product or other technology product, ideally with a B2B or B2B2C focus • Experience in Customer Success and working knowledge of common CS tools and concepts preferred (e.g. Salesforce, Gainsight, ChurnZero, Catalyst, GRR, NRR, adoption, churn, NPS, customer health, etc.) • Able to maintain a professional remote work setting, such as a home office • Can travel for business purposes up to 10-15% over the course of the year
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