Project Manager

December 13, 2024

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Level 10, LLC

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Level 10, LLC is a company that provides comprehensive technology services, specializing in the procurement, deployment, and maintenance of IT equipment. They offer a range of services including hardware procurement, staging and integration, field services, and help desk support. Level 10 is dedicated to supporting technology deployment for new store openings, store remodels, and in-store support. With a focus on retail technology solutions, they aim to help businesses efficiently manage their IT projects while reducing risk and saving time and money. Recognized as one of the best places to work in Illinois and for its commitment to diversity and inclusion, Level 10 is an agile partner for technology deployment and support.

Retail POS Staging & Integration • Key Injection • Retail IT Hardware Procurement: Apple, Toshiba, HP, Motorola, Honeywell, Epson, Intermec, Zebra, VeriFone, IPC, & Dell. • Retail IT Repair & Maintenance Services • Retail Store Field Services

51 - 200 employees

Founded 2001

🤝 B2B

🏢 Enterprise

☁️ SaaS

📋 Description

• Act as a resource to Project Managers/Project Coordinators • Handle escalate issues • Ability to work with little to no direction, self-directed • Develops and demonstrates an understanding of the customer’s needs and manages expectations • Define/maintain Change Management with project stakeholders • Establish and maintain positive working relationships, both internally and externally • Develop customer relationship and maintain day to day project related issues • Utilizes big picture thinking for judgement/decision making in course of actions • Provide project management/facilitation from inception to completion • Collaborate with Sales team prior to SOW approval to validate cost/pricing assumptions and take a lead role in reporting on margin and remediation of margin-related issues. • Maintain professional demeanor internally and externally • Open communication/dialog with all project Stakeholders (internally and externally) • Defines Project Approach, Schedules, Budget with input from Workstream/Department Leads • Work with internal partners (Resource Management, Level I & II support, Logistics, and Staging/Integration) on new and ongoing projects to ensure that resource acquisition, orientation, procedural, and support needs are being met and issues are remediated. • Create projects including setting budgets, scheduling service calls, and placing equipment orders for large or complex projects/customers. • Monitor and/or manage customer assets including inventory management, bad warehouse items, slow moving inventory, and repair. • Provide reporting as requested/required. • Schedule, plan and facilitate meetings with customers and internal clients as needed to effectively launch new projects, monitor and manage ongoing projects, and remediate project-related issues. • Ensure all invoicing is completed by the published deadline dates. • Develop, maintain, review and/or distributes all project documentation including (but not limited to): Project Schedules, Budget, Status Reporting. • Responsible for delivering projects within defined margins and document/communicate change. • Identifies risk/issues for projects and define/implement solutions. • Deliver project work within company SLA’s/OLA’s.

🎯 Requirements

• Bachelor’s degree in Business or related field, or equivalent professional experience required • 5+ years of project management experience • Demonstrated track record of success developing and maintaining customer relationships, delivering results, and anticipating roadblocks • Ability to build and maintain internal and external partnerships while working in cross functional teams • Ability to delivery multiple projects with aggressive schedules • Solid track record of meeting deadlines, setting priorities and managing multiple projects in a fast paced, results driven environment • Excellent written and verbal communication skills • Detail oriented and ability to manage time effectively • Experience implementing internal process improvements; passion for innovation and efficiency • Ability to work as a team member • Professional, high-integrity, reliable and results oriented • Proficient MS Office skills (Word, Excel, and Outlook)