Project Manager

December 13

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Level 10, LLC

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Retail POS Staging & Integration • Key Injection • Retail IT Hardware Procurement: Apple, Toshiba, HP, Motorola, Honeywell, Epson, Intermec, Zebra, VeriFone, IPC, & Dell. • Retail IT Repair & Maintenance Services • Retail Store Field Services

51 - 200 employees

Founded 2001

🤝 B2B

🏢 Enterprise

☁️ SaaS

Description

• Act as a resource to Project Managers/Project Coordinators • Handle escalate issues • Ability to work with little to no direction, self-directed • Develops and demonstrates an understanding of the customer’s needs and manages expectations • Define/maintain Change Management with project stakeholders • Establish and maintain positive working relationships, both internally and externally • Develop customer relationship and maintain day to day project related issues • Utilizes big picture thinking for judgement/decision making in course of actions • Provide project management/facilitation from inception to completion • Collaborate with Sales team prior to SOW approval to validate cost/pricing assumptions and take a lead role in reporting on margin and remediation of margin-related issues. • Maintain professional demeanor internally and externally • Open communication/dialog with all project Stakeholders (internally and externally) • Defines Project Approach, Schedules, Budget with input from Workstream/Department Leads • Work with internal partners (Resource Management, Level I & II support, Logistics, and Staging/Integration) on new and ongoing projects to ensure that resource acquisition, orientation, procedural, and support needs are being met and issues are remediated. • Create projects including setting budgets, scheduling service calls, and placing equipment orders for large or complex projects/customers. • Monitor and/or manage customer assets including inventory management, bad warehouse items, slow moving inventory, and repair. • Provide reporting as requested/required. • Schedule, plan and facilitate meetings with customers and internal clients as needed to effectively launch new projects, monitor and manage ongoing projects, and remediate project-related issues. • Ensure all invoicing is completed by the published deadline dates. • Develop, maintain, review and/or distributes all project documentation including (but not limited to): Project Schedules, Budget, Status Reporting. • Responsible for delivering projects within defined margins and document/communicate change. • Identifies risk/issues for projects and define/implement solutions. • Deliver project work within company SLA’s/OLA’s.

Requirements

• Bachelor’s degree in Business or related field, or equivalent professional experience required • 5+ years of project management experience • Demonstrated track record of success developing and maintaining customer relationships, delivering results, and anticipating roadblocks • Ability to build and maintain internal and external partnerships while working in cross functional teams • Ability to delivery multiple projects with aggressive schedules • Solid track record of meeting deadlines, setting priorities and managing multiple projects in a fast paced, results driven environment • Excellent written and verbal communication skills • Detail oriented and ability to manage time effectively • Experience implementing internal process improvements; passion for innovation and efficiency • Ability to work as a team member • Professional, high-integrity, reliable and results oriented • Proficient MS Office skills (Word, Excel, and Outlook)