Level Access
Level Access is a unified software platform that provides a comprehensive solution for achieving and maintaining digital accessibility. With a combination of automated scanning, manual testing, legal guidance, and training, Level Access supports businesses in complying with accessibility standards such as WCAG and ADA. Their services are tailored for various sectors, including education, financial services, and public administration, ensuring that digital products are accessible to everyone.
Web Accessibility • Section 508 • WCAG • CVAA • AODA
Implementation and Onboarding Manager
April 2
Level Access
Level Access is a unified software platform that provides a comprehensive solution for achieving and maintaining digital accessibility. With a combination of automated scanning, manual testing, legal guidance, and training, Level Access supports businesses in complying with accessibility standards such as WCAG and ADA. Their services are tailored for various sectors, including education, financial services, and public administration, ensuring that digital products are accessible to everyone.
Web Accessibility • Section 508 • WCAG • CVAA • AODA
📋 Description
• Level Access is seeking an Implementation & Onboarding Manager to own the onboarding and implementation experience for our customers—ensuring a smooth, timely, and highly organized launch into our digital accessibility solutions! • The Implementation & Onboarding Manager is a customer-facing role passionate about delivering a high-quality onboarding experience to new, renewing, and expanding customers. • This role will collaborate closely with Sales, Customer Success, Product, and Advisor Services to ensure a streamlined handoff, goal alignment, and proper product configuration and enablement. • The successful candidate will be passionate about process improvement, customer satisfaction, and driving early adoption that leads to long-term customer value.
🎯 Requirements
• 3–5 years of experience in onboarding, implementation, customer success, or related customer-facing roles • Proven ability to handle multiple onboarding or implementation projects simultaneously • Strong organizational skills and attention to detail with a process-oriented approach • Effective communicator with the ability to engage with both technical and non-technical partners • Experience collaborating across Sales, Customer Success, Product, and Support teams to align customer outcomes • Ability to think strategically and problem-solve to remove roadblocks and enable customer goals • Strong documentation and project management skills, including experience using platforms such as Jira, Salesforce, and Gainsight • Understanding of digital accessibility is a plus • College degree or equivalent experience preferred
🏖️ Benefits
• Competitive benefits package • Bonus opportunities • Unlimited vacation/FTO
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