Senior Technical Writer

March 13

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Level Access

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Level Access is a unified software platform that provides a comprehensive solution for achieving and maintaining digital accessibility. With a combination of automated scanning, manual testing, legal guidance, and training, Level Access supports businesses in complying with accessibility standards such as WCAG and ADA. Their services are tailored for various sectors, including education, financial services, and public administration, ensuring that digital products are accessible to everyone.

Web Accessibility • Section 508 • WCAG • CVAA • AODA

501 - 1000 employees

Founded 1997

📋 Compliance

📚 Education

🔒 Cybersecurity

💰 Series A on 2017-04

📋 Description

• Drive documentation and procedural information for various user personas. • Obtain in-depth knowledge of Level Access products and services. • Seek understanding of users through data-driven research. • Translate complex product information into simple, user-friendly content. • Collaborate with subject matter experts to write product manuals and process documentation. • Develop content with a focus on usability and a cohesive voice. • Mentor junior staff and evolve processes for continuous improvement. • Organize internal and external knowledge base. • Lead and prioritize incoming requests for new articles and updates. • Use data to drive process improvements for the Technical Writing team. • Evolve the voice and tone of self-guided support. • Explain frameworks, technical integrations, and APIs clearly.

🎯 Requirements

• A degree or certificate in Technical Communications with 3+ years of technical writing experience or 5+ years of equivalent experience. • 2+ years of professional experience collaborating with software developers, using APIs, frameworks, and technical integrations. • Experience in a hyper-growth company and/or working in an agile environment. • Ability to conceptualize future objectives, and make data-driven decisions that align with the organization's long-term vision. • Ability to adapt your writing style and voice for different audiences. • Strong written and oral communication skills, with strong attention to detail and a command of English grammar and punctuation. • Ability to interview and work one-on-one with both technical and business stakeholders to gather information and requirements. • Proficiency in working independently, as well as developing and completing project plans within tight deadlines. • Highly organized and strong command of time management balancing multiple projects simultaneously, with an eye for prioritization. • A curious and strategic approach, coupled with strong analytical and critical thinking skills. • Ability to transform functional specifications into clear, concise, and easily understandable documentation. • Ability to work with and seek answers in ambiguous environments and bring order. • Strong working knowledge of Microsoft Office products and comfortable with web products. • Ability to grasp new concepts quickly and approach your research with a complete understanding of the user journey.

🏖️ Benefits

• Competitive benefits package. • Bonus opportunities. • Unlimited vacation/FTO.