Professional Services Consultant

February 3

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Lever for Change

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Lever for Change is an affiliate of the John D. and Catherine T. MacArthur Foundation that connects donors with impactful solutions to global challenges. The organization aims to transform philanthropy by connecting funding from billionaires to grassroots organizations and initiatives that address significant societal issues, such as improving women's health and restoring public trust in institutions. By facilitating competitions and providing support to nonprofits and social entrepreneurs, Lever for Change aims to unlock billions in philanthropic capital to catalyze large-scale social change.

11 - 50 employees

Founded 2019

🤲 Charity

🌍 Social Impact

🤝 Non-profit

📋 Description

• Lever was founded eight years ago to tackle the most strategic challenge that companies face: how to recruit and hire top talent. • We’re building the next generation of hiring software that companies like Netflix, Yelp, Cirque du Soleil, Shopify, and Eventbrite rely on to grow their teams. • We've rethought the talent acquisition paradigm and are the innovation leaders in our space and looking for the right people to join us as we scale. • We’re extraordinarily proud of the company we’ve built so far (not to mention humbled to be recognized as a Best Place to Work in San Francisco, as well as a top workplace in the entire United States). • Our people are Lever’s biggest competitive advantage and we’ll continue investing in our “Leveroos” and people-first culture. • As Lever continues to grow our enterprise customer base, Lever Professional Services is looking for a high performing consultant to service the unique needs of these customers. • Our implementation projects are often complex and global; involve a large customer team and executive stakeholders; and require process mastery and functional expertise. • Reporting to the Director of Professional Services, this is an incredible opportunity to work with Lever’s largest and most strategic customers, interact with global talent leaders and help redefine talent best practices at respected and well known brands. • You will be part of the Customer Experience Solutions (CXS) department at Lever which consists of Customer Success, Service & Support, Growth Implementation and Professional Services. We act as advocates for our customers by understanding their business challenges and collaborating with empathy to derive the most value out of our product while delivering a high quality customer experience.

🎯 Requirements

• 5+ years experience leading  SaaS / software implementation project delivery for large complex enterprise customers • Thorough understanding of SDLC and project management • Growth mindset with a bias towards action • Empathetic to customer and end-user needs, with the ability to translate those needs into solutions that deliver value • Exceptional written, verbal and presentation skills with attention to detail • Prior experience in Talent/HR/People related function strongly preferred