Lightcast
Lightcast is a leading authority on labor market data, providing trusted and comprehensive labor market analytics to drive decisions across education, enterprise, and government sectors. With more than 23 years of experience, Lightcast delivers detailed insights into skills, jobs, supply and demand through an extensive data set generated from millions of job postings, career profiles, and other sources across the globe. Their services are designed to help educational institutions, enterprises, and government organizations build future-ready workforces by using AI-enabled and continuously updated data. Lightcast is globally recognized and trusted by industry innovators, and is a vital resource for organizations navigating workforce challenges and demographic changes in the labor market.
Economic Development • Labor Market Data • Economic Impact Analysis • Business Development • Higher Education
Customer Success Associate
March 7
Lightcast
Lightcast is a leading authority on labor market data, providing trusted and comprehensive labor market analytics to drive decisions across education, enterprise, and government sectors. With more than 23 years of experience, Lightcast delivers detailed insights into skills, jobs, supply and demand through an extensive data set generated from millions of job postings, career profiles, and other sources across the globe. Their services are designed to help educational institutions, enterprises, and government organizations build future-ready workforces by using AI-enabled and continuously updated data. Lightcast is globally recognized and trusted by industry innovators, and is a vital resource for organizations navigating workforce challenges and demographic changes in the labor market.
Economic Development • Labor Market Data • Economic Impact Analysis • Business Development • Higher Education
📋 Description
• In this role, you will be instrumental in driving client success and satisfaction with our products and services. As a Customer Success Associate, you will collaborate closely with clients, address their needs, and support our mission of delivering valuable labor market insights worldwide.
🎯 Requirements
• Proficient in Salesforce, Microsoft Office Suite, and collaboration platforms. • Strong communication skills with the ability to convey complex information clearly. • Customer-focused mindset with a proactive, self-driven approach to problem-solving. • Highly organized and detail-oriented in managing client interactions and data. • Experience in customer service, account management, or client-facing roles, preferably in SaaS, data analytics, or labor market insights. • Training or experience in customer success and service within a software or services context.
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