Customer Success Manager

March 6

🎰 Nevada – Remote

Although this job is listed in Nevada, this company may be open to hiring remote in other states.

💵 $65k - $72k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

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Avero

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Avero is a company that specializes in providing data-driven solutions for the hospitality industry, particularly focusing on food and beverage operations in restaurants, hotels, and casinos. Avero's platform extracts and standardizes data from point-of-sale systems, enriches it with hospitality expertise, and delivers insights to help operators streamline operations such as labor management, revenue management, and sales productivity. The company's solutions are designed for operators by operators to enhance profitability, reduce theft and fraud, and improve overall guest experiences. With a strong presence in the hospitality sector, Avero helps food and beverage professionals make informed, profitable decisions for over 50,000 users worldwide.

Business Intelligence for F&B Operations • Performance Management

51 - 200 employees

☁️ SaaS

🤝 B2B

📋 Description

• Created by hospitality operators for hospitality operators, Avero is the trusted technology partner for the hospitality industry. • We empower 40,000+ hospitality professionals with the answers they need to transform their businesses and their lives, getting them out of the back office and into the kitchen with their staff, onto the floor with their guests, and at home with their families. • Avero is looking for a proactive Customer Success Manager with proven experience in an evolving hospitality SaaS industry company. • We are looking for a results-driven candidate to engage, retain and enable Avero’s customers to achieve their desired outcomes. • Reporting to the Global Account Manager, this role will provide an unsurpassed level of service to our customers and assist in creating the Customer Success function at Avero. • You will be the key contact to a portfolio of customers within your territory, assisting with onboarding and through their time using the Avero platform. • Additionally, you will identify opportunities for the sales team to up-sell new products to your customers. • This role is a heavily relationship-focused position. We are looking for a people person, who has high energy, is passionate and committed to providing a great service.

🎯 Requirements

• 2+ years of experience in customer facing roles, preferably in the hospitality SaaS company industry. • Knowledge of the hospitality industry preferred, vertical specialization a plus (Hotels, Restaurants, and Casinos) • The ability to build relationships at all organizational levels. • Excellent listening and presentation skills with experience presenting to C-Level and technology leaders. • Knowledge of the Avero platform, Salesforce/CRM and internal processes and the ability to work with internal partners to drive forward projects a plus.

🏖️ Benefits

• Competitive compensation, coupled with an emphasis on work/life balance. • Employer-sponsored benefits package including Health, Dental and Vision insurance. • We are a remote employer! • Health Savings Account with contributions from Avero quarterly! • Medical and Dependent Care Flexible Spending Accounts • Company Paid Disability, Life Insurance and AD&D • Commuter Benefits (for those in NYC!) • 401k and Company Match • Parental Leave • ClassPass Discounts • Equity in the company – all employees have a stake in our growth!