ServiceNow Administrator - Developer

November 13

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Agile Methodologies and Coaching • Design • Development • Devops & Cloud • Data Science & Analytics

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Description

• Responsible for the administration, supervision, service, operational, and maintenance of the DHS ServiceNow environment. • Actively participate in Agile teams. • Collaborate with Solutions Architects and Business Analysts to understand functional requirements. • Troubleshoot and resolve technical issues related to ServiceNow implementations. • Provide Tier 2/3 break-fix support. • Manage platform/environment configuration and issue resolution. • Work collaboratively with multidisciplinary teams. • Engage in the development and upkeep of advanced scripts, business rules, and client scripts. • Facilitate and oversee data migration activities from legacy systems to ServiceNow. • Develop and maintain applications, including customer-developed solutions in production. • Conduct detailed testing of ServiceNow configurations to confirm functionality, data integrity, and user experience. • Support end-user training for the implemented solution. • Ensure thorough documentation and system uptime.

Requirements

• US Citizenship. • Ability to obtain and maintain a security clearance at the Public Trust or above. • Minimum of 3 years experience implementing ServiceNow solutions App Engine. • Minimum of 2 years working with an Agile implementation framework. • Minimum of 2 years implementing systems using Agile/Scrum methodologies. • Minimum of 1 year in administration of a ServiceNow instance, including management of users, groups and roles, CMS development, ACLs, business rules, workflows, UI actions and policies, dictionary and catalog items. • Familiar with IT Infrastructure Library (ITIL) processes and IT Service Management (ITSM) principles. • Strong scripting skills in JavaScript and GlideScript. • Strong technical skills, including workflow configuration and business rule development. • Experience in customizing UI and creating complex workflows. • Knowledge of methods for integrating with external systems. • Expertise in troubleshooting and resolving technical challenges. • Detailed-oriented approach, complemented by superb problem-solving and analytical capabilities. • Proficiency in contributing positively to a team-oriented, cooperative environment. • Outstanding communication and interpersonal abilities, coupled with a professional manner for client and internal team interactions. • Familiarity with techniques for enhancing performance optimization.