ServiceNow Administrator - Developer

December 13

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Logo of LightFeather

LightFeather

Agile Methodologies and Coaching β€’ Design β€’ Development β€’ Devops & Cloud β€’ Data Science & Analytics

Description

β€’ Join LightFeather, a Woman Owned Small Business. β€’ Responsible for administration and maintenance of the DHS ServiceNow environment. β€’ Actively participate in Agile teams, aligning software development with mission-critical needs. β€’ Transform and troubleshoot ServiceNow implementations. β€’ Manage configurations and provide Tier 2/3 support. β€’ Engage in advanced script development and data migration activities. β€’ Support end-user training and ensure thorough documentation for configurations.

Requirements

β€’ US Citizenship. β€’ Ability to obtain and maintain a security clearance at the Public Trust or above. β€’ 6 years for Senior role, and 9 years for Lead role in implementing ServiceNow solutions. β€’ Minimum of 2 years working with an Agile implementation framework. β€’ Minimum of 2 years implementing systems using Agile/Scrum methodologies. β€’ Minimum of 1 year in administration of a ServiceNow instance. β€’ Familiar with IT Infrastructure Library (ITIL) processes and IT Service Management (ITSM) principles. β€’ Strong scripting skills in JavaScript and GlideScript. β€’ Strong technical skills including workflow configuration and business rule development. β€’ Experience in customizing UI and creating complex workflows. β€’ Knowledge of methods for integrating with external systems. β€’ Expertise in troubleshooting and resolving technical challenges. β€’ Detail-oriented with problem-solving and analytical capabilities. β€’ Positive contribution to a team-oriented environment. β€’ Outstanding communication and interpersonal abilities.

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