Technical Support Engineer - Developer

October 31

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LimeSurvey GmbH

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Online Survey Software • Software as a Service • Open Source Software • Performance Reviews • Online Surveys

11 - 50

Description

LIMESURVEY • At LimeSurvey, we are on a mission to build the world’s #1 survey platform, emphasizing ease of use, stability, and extensibility. • We achieve this together with our fast-growing community and an international team of survey enthusiasts based in Hamburg. • You can find LimeSurvey in over 140 countries and 80+ languages, serving local governments, NGOs, universities, students, small business owners, and publicly traded companies. • We are currently expanding our Customer Success Team and could use your expertise. • If you’re looking for the next challenge in Technical Support, you might have just found it. • As a Technical Support Engineer, you will help us build our Technical Support Infrastructure. • You will be the linchpin in ensuring our customers have an outstanding experience with our platform. • Your role is crucial in bridging the gap between our technology and its users.

Requirements

Technical Expertise: • Experience: • 2-3 years of experience with Joomla CRM development, or similar experience. • 1-3 years in building SaaS applications. • Other Open Source experience is a plus. • Adaptability: • Quickly adapt to new technologies and solve problems efficiently. • Programming Languages: • PHP (preferably Yii), JavaScript (preferably React). • Other Technologies: • Git Flow, CI, Docker, unit-testing, JavaScript frameworks, Bootstrap, Twig, jQuery. Competency: • Knowledge of SaaS products, membership, and billing. • Understanding of relevant legal principles. • Skills in moderation, problem analysis, process design, and project management. • Proficient in troubleshooting and resolving technical issues.

Benefits

The task ahead is varied, interesting, and challenging. • You will work in a startup environment. • You will have the chance to work with a growing, friendly international team with a flat hierarchy. • There is plenty of room for creativity and your own ideas. • We offer a dynamic working environment with flexible hours—remote, from home, or in the office if you’re near our headquarters in Hamburg. • We provide a competitive salary package based on the cost of living, including paid vacation, local public holidays, paid sick leave, and parental leave, along with employment and contractor options.