Customer Service Specialist - Mandarin speaking
March 10
📋 Description
• Responds to commercial inbound calls, chats, and emails from patients, healthcare providers (HCPs), and vendors • Provides customer support to wholesalers and/or distributors • Answers general inquiries from Consumers and/or HCPs • Works with third-party vendors to provide wholesale/distribution support • Navigates and provides assistance navigating commercial tools and sites • Assists with temperature excursion inquiries and updates • Identifies and reports potential Adverse Events (AEs) and Product Quality Complaints (PQCs) • Responsible for documentation of case notes in the CRM • Identifies and triages medical information inquiries to the appropriate department • Utilizes standard content, FAQs, product monographs to deliver on-label information • Provides information to HCOs/HCPs seeking to participate in Clinical Trials • Responds to Press Releases and other company news • Performs outbound contacts to provide commercial status updates • Provides information on customer ordering status
🎯 Requirements
• Excellent interpersonal skills • Ability to develop and maintain important relationships with key stakeholders • Strong listening skills • Ability to communicate and distinguish different types of questions relating to commercial inquiries • Willingness to learn to identify adverse events or product complaints • Ability to handle all channels of work: calls/chats or emails • Demonstrated ability to problem-solve • Dedicated team player with a customer service approach • Ability to learn and navigate new systems and technologies quickly
🏖️ Benefits
• competitive salary (real) • internet allowance • private health insurance
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