Customer Support and Operations Manager

March 10

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DreamHire.com

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DreamHire. com is a platform specializing in connecting businesses with remote employees from Latin America and the Philippines, offering cost-efficient staffing solutions. The company provides both full-time and part-time virtual assistants and specialized talent across various roles such as sales, customer support, and content writing. DreamHire. com assists businesses in scaling up with its flexible virtual staffing services and recruiting options, ensuring an efficient hiring process with a six-month replacement guarantee. The focus is on delivering skilled, English-speaking professionals at significant savings compared to US equivalents, allowing clients to delegate tasks and focus on core business activities.

11 - 50 employees

🎯 Recruitment

🤝 B2B

👥 HR Tech

💰 $25k Non Equity Assistance on 2015-08

📋 Description

• DISCLAIMER: We are actively seeking candidates to join our talent pool through this job posting. Your qualifications will be evaluated for both current and future job opportunities. If your skills and experience match a role and an opening becomes available, our recruitment team will contact you promptly. It's important to note that this does not guarantee immediate placement or contact. We are only considering applications from Philippine citizens currently residing in the Philippines. • Salary: Negotiable • Responsibilities • Conduct audits and monitor Amazon accounts for policy violations, health warnings, and performance notifications. • Manage inventory levels and forecast sales and inventory needs. • Handle customer inquiries, reviews, and feedback to ensure a high level of customer satisfaction. • Monitor and address negative reviews and perform related Customer Service tasks. • Submit cases for reimbursement claims and coordinate product shipments to Amazon. • Manage and grow the Shopify store, with experience in supplements or health products being advantageous. • Optimize product listings with accurate and compelling content, images, and keywords in compliance with Amazon's Terms of Service. • Monitor, analyze, and report on key performance metrics such as sales, conversion rates, and advertising spend on a weekly basis. • Regularly audit product listings to ensure accuracy and compliance with Amazon and client guidelines. • Address issues with listing category, image updates, and suppressed listings. • Monitor Best Seller Badges performance on a daily and weekly basis, suggesting improvements. • Monitor competitor activity and develop strategies to outperform competitors on the Amazon platform. • Perform market research and competitor analysis for product categories. • Suggest AB testing for listing updates. • Research Amazon marketplaces for new product opportunities or line extensions. • Stay updated on industry trends and Amazon policies for compliance and to capitalize on new opportunities. • Perform other tasks as assigned.

🎯 Requirements

• Minimum of 2 years of experience managing Amazon accounts. • Strong understanding of Amazon's platform, algorithms, and best practices. • Proficient in using Amazon Seller Central, Vendor Central, and other relevant tools. • Demonstrated success in driving sales and achieving growth targets on Amazon. • Analytical mindset with the ability to interpret data and make data-driven decisions. • Excellent communication skills with the ability to collaborate effectively across teams. • Strong organizational and project management skills. • Self-motivated and able to work independently with minimal supervision. • Proficient in Excel and PowerPoint. • Highly organized, solution-oriented, and detail-oriented. • Ability to ask questions for clarification and tenacity in problem resolution. • Can create and follow SOPs. • Ability to handle various projects simultaneously. • Excellent English reading and writing skills (C2 preferred, C1 acceptable). • Must have fast internet and own a fast computer. • Experience with supplements or health products is advantageous.

🏖️ Benefits

• Holiday paid time off • Paid vacation time off • Work from home