Coral
We recruit skilled remote talent in the Philippines for startups and growing companies around the world.
11 - 50 employees
Customer Support Associate
February 15
Coral
We recruit skilled remote talent in the Philippines for startups and growing companies around the world.
11 - 50 employees
📋 Description
• Not Pot is looking for an independent and autonomous customer support associate. • Serve as the Not Pot brand voice and company ambassador on the front line with all of our members. • Deliver top-notch hospitality with all Not Pot members through emails, live chats, and social media. • Maintain detailed knowledge of Not Pot products to quickly assist with customer requests. • Troubleshoot and resolve customer issues. • Create documentation for the rest of the team to understand areas where we can improve. • Meet and exceed customer experience KPIs set by Customer Success Managers. • Take part in proactively building our early community.
🎯 Requirements
• 2+ years of experience in a support or related role at a fast-growing, high-volume consumer-facing business • Excellent computer skills including experience with ticket-based support tools like Gorgias, Kustomer, or Zendesk • Strong writing skills and detail-oriented mindset • Great emotional intelligence and interest in helping others • Resourcefulness, great problem-solving instincts
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