Spanish Bilingual Customer Service Representative

February 15

Apply Now

Receive Emails with Similar Jobs

BizForce

WebsiteLinkedInAll Job Openings

BizForce is a staffing and productivity partner that provides U. S. -based companies with access to highly skilled professionals, including architects, engineers, designers, and certified staff like billers and coders. The company offers a transparent, direct hiring model that eliminates middlemen and inflated costs, leading to savings of up to 60% over traditional staffing solutions. BizForce specializes in streamlining workforce solutions by integrating vetted employees into clients' existing operations, ensuring high productivity and accountability through software solutions. This scalable staffing approach allows businesses to adjust their workforce according to demand, enhancing productivity while reducing costs and onboarding time. Their services are particularly beneficial for organizations seeking flexibility and scalability in staffing architects and technical professionals efficiently.

11 - 50 employees

🤝 B2B

🎯 Recruitment

⚡ Productivity

📋 Description

• MedCore Solutions, the healthcare division of BizForce, is looking for a dedicated Spanish Bilingual Customer Service Representative to join our dynamic team. • This position requires proficiency in both Spanish and English to effectively support patients and healthcare providers. • Handle a high volume of inbound and outbound calls, providing exceptional patient service and addressing inquiries. • Assist patients with scheduling, prior authorization, insurance verification and explaining medical procedures in both Spanish and English. • Coordinate with medical staff to ensure seamless patient experience. • Verify insurance eligibility and benefits to help patients understand coverage options. • Resolve complaints and inquiries with professionalism and empathy. • Serve as a liaison between patients, healthcare providers, and insurance companies. • Document interactions and update patient records in the system accurately. • Start Date: ASAP • Time zone: Eastern Standard Time • Schedule: Monday-Friday, 8 hours per day; 40 hours per week; weekends off.

🎯 Requirements

• Fluency in both Spanish and English, with excellent communication skills. • 2+ years customer service experience, preferably in a healthcare environment. • Knowledge of medical terminology and insurance processes. • Strong problem-solving skills and ability to manage high call volumes. • Proficient with patient management systems and electronic medical records. • Amenable to working in a flexible environment. • Ability to work independently and collaboratively in a remote setting. *Technical requirements: Computer with minimum specifications, high-speed internet connection, and backup internet preferred.

🏖️ Benefits

• Permanent Work From Home • Fixed Weekends Off • Thriving Company Culture with Complete Autonomy • Opportunity to work in a dynamic and supportive healthcare environment.