Customer Service Representative

February 4

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Autism Parenting Magazine

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Autism Parenting Magazine is a supportive resource providing expert advice and practical solutions for parents of children with autism. The magazine covers a wide range of topics including behavioral management, communication skills, and navigating special education, with insights from professionals and parents alike. It aims to empower families through the latest information and shared stories, creating a community for those navigating the challenges of autism parenting.

Autism • Parenting • Special Needs • Aspergers • Sensory Processing Issues

2 - 10 employees

Founded 2012

📚 Education

⚕️ Healthcare Insurance

🌍 Social Impact

📋 Description

• Join Our Mission-Driven Team: Customer Service Representative (Remote, PH) • Company: Autism Parenting Magazine • Location: Remote (PH) • You will be the trusted first point of contact for families navigating autism-related challenges. • You’ll respond to inquiries with empathy, guide new subscribers through onboarding, and provide seamless support through email, chat, and social media. • Your efforts will ensure families feel empowered, valued, and confident in their journey with Autism Parenting Magazine.

🎯 Requirements

• Deliver Compassionate Support: Provide timely, professional responses to customer inquiries via email and chat, ensuring families feel heard and valued. • Resolve Issues Efficiently: Troubleshoot and resolve customer concerns while maintaining accurate records for future reference. • Empower New Subscribers: Guide families through the onboarding process, ensuring a smooth start with our magazine and resources. • Collaborate for Impact: Work closely with internal teams to improve the customer experience, share insights, and take on opportunities in resolving complex issues. • Engage Through Social Media: Manage comments and messages on our social platforms, fostering a supportive and engaged community. • Assist with Ad-Hoc Tasks: Support additional virtual assistant responsibilities, such as data entry and outreach. • Uphold Communication Standards: Use clear, effective communication to build trust and rapport during customer interactions and team meetings. • Empathy-Driven Problem Solver: You approach challenges with a compassionate and solutions-oriented mindset. • Exceptional Communicator: Your written and verbal communication is clear, professional, and personable. • Tech-Savvy Learner: You’re comfortable with tools like Freshdesk, social media platforms, and eager to learn new technologies. • Detail-Oriented Organizer: You manage tasks efficiently, ensuring accuracy and timely follow-ups. • Adaptable Team Player: You’re flexible with schedules, including evenings, weekends, and holidays, to meet customer needs. • Calm Under Pressure: You thrive in a fast-paced environment, leveraging challenges to develop skills and drive impactful results.

🏖️ Benefits

• Competitive salary for remote work in the Philippines. • Opportunities for professional growth. • Flexible, mission-driven work environment where your contributions matter. • Earn 1 hour of annual leave for every 16 hours worked and 1 hour of sick leave for every 80 hours worked. • Be part of a global, supportive team committed to making a difference.