Customer Support Associate - Asia

January 31

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Logo of Speechify

Speechify

Speechify is a company that offers a comprehensive digital connections platform. They provide tools such as URL shorteners, QR code generators, analytics, and mobile-optimized landing pages. The platform is designed to help businesses enhance their digital engagement with customers through seamless link management and trackable brand connections. Speechify caters to various industries including retail, consumer packaged goods, hospitality, media and entertainment, technology, healthcare, insurance, financial services, and education.

- employees

☁️ SaaS

πŸ“‹ Description

β€’ Swiftly respond to customer concerns on written tickets β€’ Proficiency in Google Calendar and email. β€’ Excellent reporting & response on every email and slack.

🎯 Requirements

β€’ Excellent English reading and writing β€’ Strong organizational and analytical skills. β€’ Ability to track and improve metrics. β€’ Proven customer support experience or experience as a client service representative β€’ Touch typing 45 WPM and above β€’ Strong phone contact handling skills and active listening β€’ Excellent communication (written and verbal), and presentation skills β€’ Ability to multi-task, prioritize, and manage time effectively β€’ Bachelors degree β€’ Minimum 6 months CS experience β€’ Preference for applicants based in central and SE Asia

πŸ–οΈ Benefits

β€’ A fast-growing environment where you can help shape the culture β€’ An entrepreneurial crew that supports risk, intuition, and hustle β€’ A hands-off approach so you can focus and do your best work β€’ The opportunity to make an impact in a transformative industry β€’ A competitive salary, a collegiate atmosphere, and a commitment to building a great asynchronous culture

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