Customer Services Representative - PSR

February 12

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Logo of Child and Adolescent Behavioral Health

Child and Adolescent Behavioral Health

Child and Adolescent Behavioral Health is a dedicated organization focused on providing comprehensive emotional and behavioral health services tailored for children, youth, and their families. Established in 1976, C&A offers an array of programs including prevention services, psychiatric care, therapeutic interventions, and school-based consultation, aimed at improving social and emotional competence among young individuals. With a mission centered around promoting health, hope, and happiness, C&A strives to equip families with the necessary resources to successfully navigate life's challenges.

πŸ“‹ Description

β€’ You will be scheduling/canceling the appointments. β€’ Recalling patients to schedule the future appointments. β€’ Responding to them via email or live chat option and helping patients to connect with the provider. β€’ You would have to complete the patients file in the EMR system and upload the documents before their first appointment. β€’ You will be communicating with other team members to forward requests and resolve patients' concerns regards to any department. β€’ PSR will be the first interaction with the patient so its important to have good communication skills with a better understanding. β€’ Behavior should be welcoming to give them the best experience with the facility.

🎯 Requirements

β€’ Have experience for US/UK based Call Centre of HealthCare facilities. β€’ Should be aware of HIPPA.

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