Business Support Specialist

10 hours ago

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VAA Philippines

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VAA Philippines is a specialized service provider that connects e-commerce sellers with highly skilled virtual assistants based in the Philippines. The company offers a range of services including Amazon and Walmart marketplace expertise, social media management, creative design, and executive assistance. VAA Philippines conducts intensive screening and comprehensive training programs to ensure their virtual assistants are equipped with the necessary skills and knowledge to support various business operations effectively. Clients benefit from personalized guidance, ongoing training, and the flexibility to change assistants as needed, ensuring satisfaction and enhanced business productivity.

51 - 200 employees

Founded 2017

🛍️ eCommerce

🎯 Recruitment

🤝 B2B

📋 Description

• Analyze existing business processes and identify opportunities for improvement or automation. • Collaborate with cross-functional teams to design and implement streamlined processes. • Develop and document standard operating procedures (SOPs) for internal business processes. • Track performance metrics and identify areas for continuous process improvement. • Provide day-to-day support for business systems, including troubleshooting and resolving system-related issues. • Ensure proper integration between different business systems and tools to improve workflow efficiency. • Act as the primary point of contact for internal users of business systems, offering technical support and training. • Assist in the evaluation, selection, and implementation of new business software or tools. • Assist in the management and maintenance of business data across systems to ensure consistency and accuracy. • Generate reports to monitor system performance, process efficiency, and identify key business insights. • Conduct training sessions for team members on new processes, systems updates, and best practices. • Assist in managing and coordinating projects related to process improvement or system upgrades.

🎯 Requirements

• Bachelor’s degree in Business Administration, Information Systems, or a related field. • Relevant certifications (e.g., Six Sigma, Lean, Business Process Management) are a plus. • 2+ years of experience in business process management, system administration, or business support roles. • Experience with business process modeling, workflow automation, and systems integration is highly preferred. • Strong understanding of business systems (ERP, CRM, or other enterprise software) and how they relate to business processes. • Excellent analytical and problem-solving skills with a focus on process optimization. • Proficiency with Microsoft Office Suite and project management tools (e.g., Asana, Jira, Trello). • Familiarity with data analysis tools (e.g., Excel, Power BI, Tableau) is a plus. • Strong communication skills, both written and verbal, with the ability to explain technical concepts to non-technical stakeholders. • Ability to manage multiple tasks and priorities in a fast-paced environment.