VirtualStaff365
VirtualStaff365 is a Melbourne-based company specializing in virtual staff outsourcing solutions. They help Australian businesses save time and reduce staffing costs by providing professional and cost-effective offshore staffing solutions from the Philippines and South Africa. VirtualStaff365 offers a wide range of virtual assistant services, including customer service, data entry, graphic design, web and software development, and more. Their solutions enable businesses to increase operational efficiency and scale quickly while offering a no-risk guarantee.
Virtual Assistants • Outsourcing • Offshoring • Virtual Staff • BPO
Customer Service Officer
March 27
VirtualStaff365
VirtualStaff365 is a Melbourne-based company specializing in virtual staff outsourcing solutions. They help Australian businesses save time and reduce staffing costs by providing professional and cost-effective offshore staffing solutions from the Philippines and South Africa. VirtualStaff365 offers a wide range of virtual assistant services, including customer service, data entry, graphic design, web and software development, and more. Their solutions enable businesses to increase operational efficiency and scale quickly while offering a no-risk guarantee.
Virtual Assistants • Outsourcing • Offshoring • Virtual Staff • BPO
📋 Description
• Our client is a sustainability-focused company specialising in recycling and circular economy solutions. • They provide innovative waste management and product recovery programs for businesses across Australia. • They are now looking for a Customer Service Officer to support their growing operations. • Processing collections orders. • Processing fulfillment orders. • Processing registration orders. • Process collection, fulfilment, and registration orders efficiently. • Provide support to end-users via phone and online channels. • Ensure all orders are processed accurately and in a timely manner. • Escalate and record courier non-conformance issues in the CRM. • Manage a high volume of inbound calls and emails. • Make outbound calls (20–30 per day) during designated follow-up periods. • Represent the client professionally, conveying their environmental commitment to customers. • Communicate with internal teams to improve efficiency. • Investigate and troubleshoot process-related issues. • Work independently while maintaining team coordination.
🎯 Requirements
• 2+ years of experience in a call centre or customer service role. • Strong verbal and written communication skills. • Excellent data entry and order processing skills. • High attention to detail with problem-solving abilities. • Ability to multitask and work within deadlines. • Familiarity with CRM systems and customer service tools. • Personable, friendly, and capable of working under pressure. • Self-motivated with a team player attitude.
🏖️ Benefits
• Permanent work-from-home set-up • Dayshift (Australian business hours) • Full-time job • HMO • Annual leave • Adhoc Bonus
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