Japanese-speaking Customer Service Representative
March 17
🇵🇭 Philippines – Remote
💵 ₱46.3k / year
⏰ Full Time
🟢 Junior
🟡 Mid-level
💝 Customer Support
🚫👨🎓 No degree required
📋 Description
• Provide Service Desk support to external customers and users • Receive, document, and track all incoming customer/user calls for immediate remedy and closure • Utilize computer and database information to update incident status • Serve as the single point of contact (SPOC) for incidents, including owning the call through closure. • Use defined procedures for responding to customer calls. • Collect information from the caller and document data elements in the designated tool. • Maintain records of all calls from customers using an established Service Management tool. • Provide detailed documentation of all steps involved in resolving customer issues. • Escalate issues to the appropriate department and personnel. • Investigate, examine, troubleshoot, and solve hardware and software issues quickly. • Maintain a pleasant demeanor and attitude in day-to-day communication and interface with customers.
🎯 Requirements
• Fluent in Japanese and English in both written and spoken communication. • At least 2 years of related experience. • With BPO call center experience. • Stable Internet connection. (35 MBPS Minimum). • Experience using Microsoft Applications, preferably savvy in Excel.
🏖️ Benefits
• Internet Allowance • private health insurance • Employer-paid E-Learning courses • Continuous coaching, training, and development
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