Sourcefit
Sourcefit is a leading business process outsourcing company with headquarters in the Philippines and offices in the Dominican Republic, Armenia, Madagascar, and South Africa. Founded in 2009, Sourcefit specializes in providing custom offshore and nearshore staffing solutions across various industries including IT, Finance, Healthcare, Retail, and more. They focus on offering efficient and cost-effective BPO services such as telesales, customer support, content moderation, IT support, web development, and more. Sourcefit is committed to building long-term value for organizations through customized, efficient, and integrated offshore staffing solutions.
Information Technology Outsourcing (ITO) • Non Voice Outsourcing/Back End Office • Voice Outsourcing - Customer Service • Project Outsourcing • Offshore Staff Leasing
Mandarin Software Support Specialist
March 4
Sourcefit
Sourcefit is a leading business process outsourcing company with headquarters in the Philippines and offices in the Dominican Republic, Armenia, Madagascar, and South Africa. Founded in 2009, Sourcefit specializes in providing custom offshore and nearshore staffing solutions across various industries including IT, Finance, Healthcare, Retail, and more. They focus on offering efficient and cost-effective BPO services such as telesales, customer support, content moderation, IT support, web development, and more. Sourcefit is committed to building long-term value for organizations through customized, efficient, and integrated offshore staffing solutions.
Information Technology Outsourcing (ITO) • Non Voice Outsourcing/Back End Office • Voice Outsourcing - Customer Service • Project Outsourcing • Offshore Staff Leasing
📋 Description
• Serve as the first point of contact for customer support requests via email and ticketing systems. • Manage and prioritize a queue of support tickets, expertly triaging issues. • Respond promptly to email-based customer inquiries in Mandarin with professionalism and empathy. • Collaborate with customers to gather relevant information, troubleshoot, and provide clear, actionable solutions. • Maintain accurate, detailed, and organized records of all customer interactions, troubleshooting steps, and resolutions using the Mandarin language. • Rapidly learn and develop expertise with the client’s CMMS+ application. • Communicate effectively and empathetically to build trust and maintain strong customer relationships.
🎯 Requirements
• 2+ years of experience in customer support, helpdesk, or software support roles. • Experience managing support tickets in a CRM or ticketing system (e.g., Zendesk, Freshdesk, or similar). • Ability to learn and understand business-centric software systems quickly. • Proficiency in Microsoft Office Suite and comfort using other software tools including Jira. • Basic understanding of software troubleshooting principles. • Basic understanding of data structures and databases. • Exceptional verbal and written communication skills in English. • Ability to explain technical concepts clearly and concisely to non-technical users.
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