Application Support Manager

5 days ago

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Lingoda GmbH

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Lingoda GmbH is an online language school that offers live, interactive classes for various languages, including German, English, French, Spanish, and Italian. With a focus on personalized learning experiences, Lingoda provides small class sizes and certified native-speaking teachers to help students achieve their language goals efficiently. The platform features a comprehensive curriculum designed for real-world communication, backed by engaging self-learning tools and resources.

Online Language School • Education • E-Learning • edtech

201 - 500 employees

Founded 2014

📚 Education

🛍️ eCommerce

👥 B2C

📋 Description

• Speak our language! • We are Lingoda. We are promoting wealth and opportunity through Education! Our mission is to empower global talent with the language, cultural and technical skills for integration and success. • Lingoda is a fast-growing online language partner for language learners aspiring to provide a human-centric, personalised and seamless learning experience unmatched by competitors. With Lingoda, you're not just learning - you're teaming up with an expert who understands your goals and guides you to success, every step of the way. • Our classes are teacher-led, and supported in- and out-of-class by the latest technologies and a unique curriculum to empower our students to achieve their language goals. High-quality classes are available online 24/7, so anyone anywhere has the opportunity to learn a language with Lingoda. • As a company we bring out the best in people with a positive culture. We challenge ourselves, and we challenge others. We work smart and make it happen. We believe in personal growth and inclusion. • We work hard to contribute to a better society. How? Here are three examples: • Lingoda’s MATCH network and Global Career Centre seek to upskill and match migrants to career opportunities in Germany, supporting them through government-funded education programs • In the German healthcare sector, we support international nurses, doctors and midwives to obtain language and professional recognition through state-sponsored education programs. As a result we have become one of the largest educational providers in this field in Germany • In December 2022 at the Digital Education Awards, we won “Best Digital Learning Product of the Year” and in 2024, Lingoda was included in The Time's list of the 100 best EdTech companies • We are currently looking for an Application Support Manager (all genders) based in Berlin or working remotely (+/- 2 hours of the Berlin time zone). • Your mission with us: • The Application Support Manager within our Application Support Team at Lingoda. You play a crucial role in supporting and optimising our critical third-party applications, such as CRM (Hubspot), Learning Management System, Customer success tools, Integration tools and more. • You will be responsible for maintaining high performance and end-user satisfaction by managing support requests, improving workflows, continuous improvements and ensuring seamless integration and operation of these applications. • This role will be working closely with our Senior App Support manager and reporting to the Head of IT Operations. You will collaborate with colleagues across Lingoda.

🎯 Requirements

• Proven experience: 2-3 years of experience performing application support, preferably having worked with HubSpot (or equivalent CRM), LMS systems • High learning agility: - self-driven in learning new application platforms, new features of existing applications, new techniques etc. • Accountable: When required, accountable for a project, a large feature - covering the technical design, architecture and execution of the project (with the support of Senior members) • Great communication skills: proactive, able to communicate with stakeholders and end users effectively to ensure projects and tickets run smoothly. Fluent in English, German is a plus! • Collaborative: Works with stakeholders on upcoming projects and features - helping to ensure we are developing great features as efficiently and effectively as possible • Team spirit: Willingness to work as a team, supporting each other and ensuring good customer service • Motivation: Makes an effort to understand the wider product and business strategy and can use it to shape projects, features and day-to-day work • Curious mindset: you like to stay up to date with industry best practices and trends and proactively look to integrate advancements into our ways of working • Precision: Creates accurate documentation, raises and creates backlog items for improvements • Diligence: Follows role guidelines consistently and to a high level, ensuring excellent quality of work

🏖️ Benefits

• Approachable leaders and transparent communication - every voice counts at Lingoda! • Company events and colleagues who are always happy to socialise + budgets towards team building events! • An inclusive environment with great team spirit and passion for languages • A well-structured and exciting onboarding process to set you up for success! • The possibility to work remotely from your home or in the office located in the heart of Berlin • Learning & development opportunities • Free access to our language classes • Mental Health programs • Corporate benefits & pension funds • 30 vacation days per year • Free snacks & drinks at the office • The modern hardware necessary for your work (n/a for freelancers) • Flexible working hours