Salesforce Administrator

March 12

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Enabling districts with cloud-based solutions for administration, finance and nutrition.

K-12 Enterprise Management • K-12 Financial Software • K-12 Accounting Software • K-12 Foodservice Management • School Communications Software

201 - 500

Description

• In this highly visible role, you will be collaborating cross-functionally with all of our partners across the business to deliver innovative and scalable solutions that maximize value within the Salesforce platform. • Work with stakeholders and users to define requirements in order to support building new system enhancements • Work collaboratively with the existing team to refine requirements and design sustainable and scalable solutions which meet business needs • Provide day-to-day administrative support such as user setup & management, maintenance of assignment rules, escalation rules, notifications, data updates, and queue management • Perform triage for inbound support cases and assist users toward resolution of issues or escalate bug tickets for review and resolution • Assist business users in relation to their reporting and data needs • Proactively identify and implement under-utilized functionality and required system maintenance updates • Support installation and configuration of both new and existing managed packages and their native integrations

Requirements

• 5 years of administrator experience working with Salesforce Sales and Service Cloud • Expert-level proficiency in all areas of declarative development within Salesforce • Prior experience with and strong knowledge of Salesforce CPQ+ • Salesforce Advanced Administrator Certification (ADM-301) • Familiarity with Agile development processes • Strong ability to identify and ask relevant questions when documenting change requests, challenging directly when necessary in an effort to deliver even better solutions • Excellent verbal and written communication skills • Exceptional problem-solving capabilities and understanding of Salesforce best practices • High attention to detail and interest in ensuring data integrity • A self-starter with a strong desire to continuously learn and perform the level of research necessary to overcome roadblocks • Experience managing other downstream GTM Tools

Benefits

• Remote working environment • Ability to work in a physical office, if near one of our offices (Wilmington, Irvine, and coming soon, Austin) • One America 401k plan with 4% employer matching on total earnings, not just base (100% fully vested) • Company Bonus Plan or Target Sales Commission Plan • Flexible Open Paid Time Off Plan • Paid Parental Leave Policy • 10 paid holidays • 16 hours of paid volunteer time • Blue Cross Blue Shield benefit network (medical/dental/vision) • Low-deductible PPO option or HDHP option with employer contributed HSA • Dental with child orthodontia • 100% Employer paid Short Term Disability/Long Term Disability/Basic Life/Accidental Death & Dismemberment Insurance • Health and wellness benefits including gym and Headspace reimbursement • Professional development opportunities