Customer Support Executive Position - English, Americas time zone

June 26

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Compare & Book over 500 Liveaboards with more than 35k Cruises easily online

Vacations • Holidays • Travel • Scuba Diving

51 - 200

Description

• Assist guests in their journey to find, book and organise their perfect trip, offering expert guidance and recommendations based on their preferences and needs. • Act as a liaison between our guests and partners, ensuring seamless communication and understanding between both parties. • Provide accurate and relevant information to guests and partners, addressing inquiries, resolving issues, and ensuring a positive experience throughout the support process. • Utilise problem-solving skills to address complex customer inquiries and provide effective resolutions to guest complaints. • Demonstrate attention to detail to ensure accuracy in all aspects of the order process. • Work both independently and collaboratively within a team to meet and exceed performance targets. • Cultivate strong relationships with guests and partners, fostering trust and loyalty.

Requirements

• Previous experience in customer support is a must. • Strong understanding of scuba diving-related products and services is highly desirable. • Fluent in English with clear and professional verbal and written communication skills - other languages (especially German) are a plus. • Proven analytical and problem-solving abilities. • Exceptional attention to detail. • Ability to work effectively both independently and as part of a team. • Strong interpersonal skills, with a focus on building positive relationships. • Positive attitude and a commitment to delivering exceptional service. • Flexibility to work weekends and adapt to a dynamic work environment.