Senior Solutions Consultant

2 days ago

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LivePerson

WebsiteLinkedInAll Job Openings

Messaging • Automation • Bots & AI • Artificial Intelligence • Conversational AI

1001 - 5000

💰 $2.3M Post-IPO Equity on 2012-06

Description

• LivePerson is the global leader in enterprise conversations. • Hundreds of the world’s leading brands use our award-winning Conversational Cloud platform. • We provide a uniquely rich data set and safety tools to unlock the power of Conversational AI. • As a Senior Solutions Consultant, support large and strategic accounts alongside new business initiatives. • Work with major telcos, banks, insurers, airlines, and retailers. • Provide strategic consulting and technical expertise across various business units.

Requirements

• Experience: Minimum 7-10 years in Solution Consulting/Pre-Sales Engineering, Professional Services or Customer Success with a track record in large enterprise deals. Product Management experience is a plus. • Industry Knowledge: Experience within digital transformation, web, martech, mobile apps, contact centres, voice and AI technologies is preferred. • Technical Skills: Understanding of IVR and voice bot technologies, basic web development skills (HTML, JavaScript, CSS), Javascript, Node.js a plus, ability to build API integrations and work with JSON data, Conversational AI, • Generative AI: prompt engineering and LangChain, and cloud infrastructure. • Design Skills: conversational design experience in voice/messaging, customer experience and service design skills. • Education: A BA or BS Degree in Computer Science, Engineering, Mathematics, AI, Digital or related fields. Self-taught and boot camp experiences are also valued. • Communication Skills: Exceptional public speaking and written communication abilities. • Technical Aptitude: Strong general tech skills, familiarity with OS, office suites, video/photo editing software, and the latest tech developments.

Benefits

• Health: medical and mental. • Time away: vacation, holidays, and care days. • Financial: Superannuation, ESPP and group life insurance. • Family: parental leave. • Development: Generous tuition reimbursement and access to internal professional development resources. • Additional: Exclusive perks and discounts.