Technical Program Manager - SRE Operations

April 11

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LivePerson

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LivePerson is a company that provides a dynamic platform for businesses to manage their digital connections through URL shortening and QR code generation. The platform offers solutions such as branded links, mobile links, and landing pages, with advanced analytics and tracking capabilities. LivePerson's technology is designed to enhance the user experience across various industries, including retail, consumer packaged goods, hospitality, media, technology, healthcare, and finance, among others. It empowers businesses to engage their audiences more effectively, providing tools for developers, marketing teams, and customer service to streamline communication and optimize customer interactions. Adopted by over 500,000 global customers, LivePerson connects millions of users monthly with its comprehensive digital connection solutions.

Messaging • Automation • Bots & AI • Artificial Intelligence • Conversational AI

1001 - 5000 employees

Founded 1995

☁️ SaaS

🤝 B2B

💰 $2.3M Post-IPO Equity on 2012-06

📋 Description

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences. In this role, you will be part of an elite group of Technical Program Managers driving large-scale strategic initiatives across LivePerson’s Global Product and Technology Unit. As a Technical Program Manager II, you will be at the forefront of transforming how products are developed, ensuring that teams adhere to a structured journey across functionality, stability, security, operational excellence, and GTM readiness. You will collaborate closely with senior management, product managers, engineers, and cross-functional teams, fostering accountability and alignment in execution. The ideal candidate is self-directed, capable of leading large-scale initiatives in ambiguous environments, and excels at defining deliverables, shaping outcomes, and driving teams toward successful execution. This role requires the ability to operate in a fast-paced, iterative environment that emphasizes agility and impact over rigid processes. You will support the operations of the SRE team ensuring alignment, visibility, and execution, while providing direct insights to senior leadership through regular reporting. Your ability to navigate ambiguity, manage complexity, and drive operational efficiency will be key to the success of this initiative.

🎯 Requirements

7+ years of experience in technical program management, leading large-scale, cross-functional strategic initiatives. Proven expertise in driving complex, multi-year programs that involve multiple teams, dependencies, and evolving priorities. Strong understanding of software development processes, product lifecycle management, and enterprise-grade platform development. Knowledge of Site Reliability Engineering (SRE): Deep understanding of core principles and proven experience scaling SRE practices, including observability and automation. Cloud & DevOps Proficiency for Reliability: Strong knowledge of cloud platforms and DevOps tools with a track record of improving system reliability, availability and performance. Experience in aligning product, engineering, and GTM teams toward a common execution framework. Ability to analyze trade-offs, define priorities, and drive decision-making at both strategic and execution levels. Strong communication and stakeholder management skills, with experience presenting to senior leadership. A data-driven approach to measuring impact, tracking progress, and optimizing program execution. Experience managing projects across distributed teams in multiple regions and time zones. Familiarity with Agile, SAFe, or similar methodologies for managing large-scale technical programs. A proactive, problem-solving mindset, able to navigate ambiguity and drive clarity in complex environments.

🏖️ Benefits

Health: Medical, Dental and Vision Time away: Vacation and holidays Equal opportunity employer