Second Charge Case Manager - Processor

March 19

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Logo of Loan.co.uk

Loan.co.uk

Loan. co. uk is a leading loan and mortgage brokerage service based in the UK. The company offers a wide range of financial products including secured loans, personal loans, mortgages, remortgages, buy-to-let mortgages, and bridging loans. Their service is characterised by the use of their AI-powered assistant, Albot, which helps customers find the most suitable financial solutions tailored to their specific needs by analyzing thousands of options in seconds. With a focus on transparency and customer satisfaction, Loan. co. uk aims to deliver the best-value loans and mortgages with quick and hassle-free processes while maintaining a high level of customer service as evidenced by their excellent ratings and multiple industry awards. Loan. co. uk serves as a broker, providing clients with access to favorable deals from a variety of lenders across the UK.

Secured Loans • Mortgages • Loans • Personal Loans • Second Mortgages

📋 Description

• To fully verify each case at ‘Pack In’ stage so that Lender Requirements for the recommended product are met. • To produce an exhaustive list of Case Requirements for the client’s adviser to issue to the client. • Ensure each Case Requirement is understood by the client’s adviser. • Own all client correspondence from ‘Pack In’ stage and process any documentation received. • Diligently maintain and organise your own client case list and daily workflow. • Deliver a consistent level of conversion from ‘Pack In’ to ‘Funded’. • Work closely with Advisers so they are fully aware of the status of each case. • Ensure that submitted cases contain all potential Lender Requirements and are worked within the appropriate Lender service level agreements.

🎯 Requirements

• Previous experience in the second charge mortgage industry, preferably in either case management (packaging/processing), or administration. • Working to strict customer deadlines. • A passion for what you do, a can-do attitude and a willingness to learn.

🏖️ Benefits

• A market-leading salary: you’re good at what you do and we make sure your salary reflects how much we value that. • Monthly commission • 21 days holiday, plus Bank Holidays. • Monthly Perkbox perks: great deals on holidays, shopping, cinema tickets, health cover, car rental and much, much more. • Pension with True Potential Investor: We’re a finance company. Of course we’re going to give you access to a great pension plan. • BUPA health insurance

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