Atlas Technica
Atlas Technica is a strategic partner for the Alternative Investment Industry, providing outsourced IT services focused on technological excellence. The company offers a range of services including designing IT infrastructure for optimal performance, scalability, and cost-efficiency, ensuring alignment with business objectives. Atlas Technica also specializes in cybersecurity solutions to protect against cyber threats and ensure compliance with industry regulations. As a 'Public Cloud First' company, Atlas Technica provides cloud transformation services that enhance agility, flexibility, and resource accessibility. By focusing on multi-layered security protocols, they safeguard sensitive investment data, ensuring confidentiality and integrity for their clients.
Outsourced IT Services • Disaster Recovery and Business Continuity • Fully Managed IT • Information Technology • Cyber Security
Service Manager
March 19
Atlas Technica
Atlas Technica is a strategic partner for the Alternative Investment Industry, providing outsourced IT services focused on technological excellence. The company offers a range of services including designing IT infrastructure for optimal performance, scalability, and cost-efficiency, ensuring alignment with business objectives. Atlas Technica also specializes in cybersecurity solutions to protect against cyber threats and ensure compliance with industry regulations. As a 'Public Cloud First' company, Atlas Technica provides cloud transformation services that enhance agility, flexibility, and resource accessibility. By focusing on multi-layered security protocols, they safeguard sensitive investment data, ensuring confidentiality and integrity for their clients.
Outsourced IT Services • Disaster Recovery and Business Continuity • Fully Managed IT • Information Technology • Cyber Security
📋 Description
• Ensure high-level service delivery for Atlas clients by managing service operations and client satisfaction. • Monitor and review ticketing systems, analyze reports, and ensure timely engineer time entry. • Address service challenges for VIP clients and demonstrate the value of Atlas service delivery. • Conduct periodic service reviews with clients to provide insights and recommendations.
🎯 Requirements
• Strong understanding of IT service management principles and best practices. • Familiarity with ticketing systems (e.g., ConnectWise Manage or similar tools). • Excellent organizational skills with the ability to manage multiple tasks and priorities. • Strong analytical skills to assess reports and service metrics effectively. • Exceptional communication and interpersonal skills, including experience in client-facing roles. • Ability to handle escalations and work collaboratively with cross-functional teams to drive issue resolution. • Experience in producing professional reports and presentations for executive-level stakeholders. • Self-motivated, detail-oriented, and capable of working in a fast-paced, remote environment. • Proficiency in Microsoft 365, ITSM tools, and cloud-based service platforms. • Experience in the MSP (Managed Service Provider) industry. • Previous experience in a service management, client success, or IT operations role. • Experience with PowerBI. • ITIL certification or experience with ITIL frameworks. • Familiarity with enterprise environments, particularly financial services or hedge funds.
🏖️ Benefits
• Competitive salary • Comprehensive benefits • Great perks
Apply NowSimilar Jobs
March 19
IAM Practice Manager managing customer loyalty and adoption at Saviynt's identity platform.
🇬🇧 United Kingdom – Remote
💰 $130M Private Equity Round on 2021-09
⏰ Full Time
🟡 Mid-level
🟠 Senior
👔 Manager
🇬🇧 UK Skilled Worker Visa Sponsor
March 19
SaaS Channel Manager responsible for expanding educational technology sales. Develops strategies for indirect sales channels in Europe and beyond.
March 19
Adaptavist
1001 - 5000
As Culture and Engagement Manager, align business goals with inclusivity initiatives at The Adaptavist Group.
March 19
Manage renewal processes and client relationships to enhance business metrics at Secure Code Warrior.
🇬🇧 United Kingdom – Remote
💰 $48M Series B on 2019-12
⏰ Full Time
🟡 Mid-level
🟠 Senior
👔 Manager
🇬🇧 UK Skilled Worker Visa Sponsor
March 19
Provide lifecycle support for PFI contracts, ensuring compliance and maximizing budget efficiency.
Discover 100,000+ Remote Jobs!
Wall of Love
Frequently asked questions
We use powerful scraping tech to scan the internet for thousands of remote jobs daily. It operates 24/7 and costs us to operate, so we charge for access to keep the site running.
Of course! You can cancel your subscription at any time with no hidden fees or penalties. Once canceled, you’ll still have access until the end of your current billing period.
Other job boards only have jobs from companies that pay to post. This means that you miss out on jobs from companies that don't want to pay. On the other hand, Remote Rocketship scrapes the internet for jobs and doesn't accept payments from companies. This means we have thousands more jobs!
New jobs are constantly being posted. We check each company website every day to ensure we have the most up-to-date job listings.
Yes! We’re always looking to expand our listings and appreciate any suggestions from our community. Just send an email to Lior@remoterocketship.com. I read every request.
Remote Rocketship is a solo project by me, Lior Neu-ner. I built this website for my wife when she was looking for a job! She was having a hard time finding remote jobs, so I decided to build her a tool that would search the internet for her.