Ex-US Case Manager

March 19

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Iovance Biotherapeutics, Inc.

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Iovance Biotherapeutics, Inc. is pioneering a transformational approach to treating cancer by harnessing the human immune system's ability to recognize and attack diverse cancer cells in each patient. The company focuses on T-cell-based immunotherapy, specifically Tumor Infiltrating Lymphocyte (TIL) therapy, which involves reinvigorating a patient’s TILs to fight cancer. Iovance's TIL therapy is being investigated in clinical trials across multiple advanced solid tumor cancers. Additionally, the company is advancing genetically modified TIL therapies and exploring potential applications of PBL (peripheral blood lymphocyte) therapy for blood cancers. As a leader in cell therapy, Iovance owns a state-of-the-art Cell Therapy Center in Philadelphia for manufacturing their therapies using proprietary GMP. The company is at the forefront of developing personalized and patient-specific cancer treatments.

Immuno Oncology • Autologous Cell Therapy • Tumor Infiltrating Lymphocytes (TIL) • Novel Cancer Immunotherapies • cell therapy

501 - 1000 employees

Founded 2014

🧬 Biotechnology

💊 Pharmaceuticals

⚕️ Healthcare Insurance

📋 Description

• Serve as a trusted and knowledgeable single-point-of-contact for patients, caregivers, and healthcare providers through the Iovance Cell Therapy call center, demonstrating exceptional communication and tele-management skills • Ability to support pre-launch and post launch onboarding activities and patients • Independently manage and take ownership of all patient cases, from patient registration through post-infusion, within assigned geographic area, escalate cases for support, and provide coverage for other case managers when necessary • Effectively collaborate with inter-disciplinary health care teams at treatment centers • Partner seamlessly with Iovance cross-functional teams to deliver against the needs of our patients, caregivers, and healthcare providers in a timely manner • Effectively communicate critical case-related information to patients, caregivers, healthcare providers in an empathetic and clear manner to appropriately manage expectations • Responsible for updating the Case Management tracking systems to ensure timely and smooth coordination for internal Iovance cross functional teams • Exhibit initiative and leadership within the cross-functional regional teams. Able to consistently identify complex patient specific issues and develop action plans accordingly. Demonstrates accountability for action plan execution, and energetically drives for success and results. • Demonstrate innovation by consistently monitoring systems, processes, and potential care gaps, offering new ideas and solutions to elevate the support program. • Effectively manage and share Case Manager data and other resources with leadership members through special projects as requested. • Complete all Case Manager training and demonstrate exceptional knowledge and seamless navigation of Iovance Cell Therapy Hub technology (i.e. Case Management system, Customer Portal, Telephony system) and processes (i.e. SOPs, work instructions, business rules) • Support Authorized Treatment Center onboarding activities as necessary • Manage and contribute continuous improvements and development of innovative solutions to deliver enhanced patient case experience • Maintain current knowledge of and follow established Iovance Cell Therapy Hub objectives, processes, regulatory standards, compliance, policies, procedures, and confidentiality • Demonstrate genuine passion and care for patients, and uphold Iovance and Iovance Cell Therapy Hub values in daily individual work performance • The case manager role is a non-promotional role

🎯 Requirements

• BA or BS degree or equivalent experience • 5+ years of experience working within a healthcare/pharmaceutical environment, directly interacting with patients and/or healthcare providers • 2 years of Case Management or Care Coordination experience in an acute care center for patients receiving complex therapies. Must be Bilingual – Fluent in reading, speaking and writing skills required in English and in German or French • Proven ability to work in a fast-paced environment, quickly adapt to changes, and strategically resolve complex problems in a timely manner • Proven ability to work exceptionally well across a matrix organization and be a team player • Flexibility in your schedule to provide support outside of normal business hours for emergent patient cases • Exceptional oral and written communication skills • Must be located in the United Kingdom or Netherlands • Open to occasional travel during site onboarding process (<40%)