Technical Account Manager

February 15

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

💵 $150k - $180k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

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Loft Labs

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Loft Labs enables any organization to scale self-service access to Kubernetes from 10 to 10,000 engineers. We are the maintainers of several open-source projects to support this mission, including DevSpace, vcluster, jsPolicy and kiosk. Our product is called Loft and ties these open-source projects together into a single Kubernetes platform that companies can use to provide engineers with secure but unimpeded access to cloud resources and to make the switch to truly cloud-native engineering practices.

Kubernetes • Cloud-Native Technologies • Multi-Tenancy • Virtual Clusters • Development Tools

11 - 50 employees

🔥 Funding within the last year

💰 $24M Series A on 2024-04

📋 Description

• Provide end-to-end technical guidance and support for vCluster Pro, ensuring customer success and satisfaction. • Partner with customers to craft and execute strategies that drive adoption and optimization of vCluster Pro within their environments. • Facilitate technical discussions and hands-on sessions with customers to demonstrate best practices and the value proposition of virtual Kubernetes clusters. • Collaborate with engineering and product teams to relay customer feedback and influence product development aligned with customer needs. • Assist in troubleshooting and resolving complex technical issues, leveraging your deep understanding of Kubernetes, cloud architectures, and DevOps principles. • Develop and maintain strong relationships with key stakeholders across customer organizations, from technical teams to executive leadership.

🎯 Requirements

• Extensive experience in Software Engineering field, with a background in technical account management, customer success, or consulting roles focused on cloud technologies and Kubernetes. • Strong technical background in Kubernetes, including hands-on experience with container orchestration, cloud service architectures, and DevOps tools. • Excellent communication and presentation skills, with the ability to articulate complex technical concepts to a variety of audiences. • Demonstrated ability to solve problems and adapt in rapidly changing environments. • Experience with virtual Kubernetes clusters and multi-tenancy solutions in cloud environments. • Certifications in Kubernetes (CKA/CKAD) and familiarity with cloud platforms (AWS, Azure, GCP). • A passion for open-source and contributing to the Kubernetes community. • Experience in a startup or fast-paced tech company.

🏖️ Benefits

• Competitive Salary: We offer a competitive compensation package, including equity. • Platinum-Level Insurance: Health, dental, vision, and life Insurance, including plans for you and eligible dependents (benefits vary depending on country). • Flexible Working Schedule: You have a doctor’s appointment or need to head to the supermarket to get groceries at 2pm? We won’t have an issue with that. To us, results matter more than clocking in and out at the same time every day. • Workplace Flexibility: We’re very flexible about where you work. We know things can change in life and we’re happy to adjust the work environment for you along the way.