Customer Success Manager

February 27

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Logicalis GmbH

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Inforsacom Logicalis GmbH ist ein serviceorientierter IT-Lösungs- und Managed Services-Anbieter, fokussiert auf Netzwerk- und Datacenter-Technologie sowie Unified Communications & Collaboration und Application & Information Management.

cloud computing • information technology • communications technology • managed services • data center

201 - 500 employees

📋 Description

• Responsible for ongoing success of Logicalis’ portfolio of large, enterprise customers. • Works cross-functionally with multiple internal teams to ensure alignment with customer objectives. • Engages with customers to track key success metrics and outcomes, and conduct periodic account reviews. • Cultivates and maintains strong relationships with customers ensuring high levels of customer satisfaction and recognition of ROI, leading to growth opportunities and renewals. • Supports Customer Success Management program with initial focus on Cisco, VMware, ServiceNow, and Microsoft.

🎯 Requirements

• Bachelor’s Degree in Engineering, Computer Science, or Business or a related field. • 8 years of relevant industry experience; including proven customer management skills with large and complex accounts. • Ability to analyze complex situations, develop associated action plans and lead teams to achieve key objectives. • Awareness of Cisco, including both company and solution offerings. • Value messaging and management, sales skills and experience, driving strategic change/improvements for customer. • Process development, consulting or technical services experience. • Experience with Customer Relationship Management (CRM) software such as, Salesforce. • Escalation and issue management and managing customer expectations. • Proficient use of all Microsoft Office applications. • Industry certifications such as ITIL, PMP, COBIT, Six Sigma.