Global Service Desk Analyst - Spanish Bilingual

3 days ago

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Long View Systems

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People, forward.

Cloud (Hybrid, Private, Public) • Project Management Office (PMO) • Managed Services • Procurement & Licensing • Virtualization

1001 - 5000

Description

• Long View. A career that helps you get more out of life. • A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynamic IT providers — and we’re even prouder of our culture that allows our people to live life to its fullest. At Long View, we create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging. As a member of the Long View team, you’ll see how our company’s core pillars — Integrity, Competence, Value, and Fun — resonate through the workplace. And in a recent survey, 90% of Long View team members rated Long View as a good or great place to work! • Are you passionate about end user experience and want to put your exceptional customer service skills to use in a company that values FUN? • We are looking for a professional and eager Spanish Bilingual Global Service Desk Overnight Analyst for our Integrated Global Services team located across the following locations Vancouver, Calgary, Edmonton, Toronto, or the greater areas! You will have a direct impact on Long View's success through leading the delivery of service excellence, while working with a diverse team servicing clients across the globe. You will provide tier I support for all IT and communications systems in use with the service desk.

Requirements

• 2+ years of experience in a technical support role providing tier I support in a service desk or help desk role • The ability to speak Spanish fluently in a professional environment • Excellent Spanish bilingual and English written and verbal communication skills • Proven ability to troubleshoot and resolve technical and procedural issues • Ability to adapt to fluctuating customer needs and manage high stress situations while reacting quickly and professionally • Capability to establish rapport among peers and colleagues • Proven ability to provide superior customer service both on and off of the phone • Ability and willingness to work an overnight shift

Benefits

• Great people and culture • Comprehensive benefits package from day one • 3 weeks’ vacation to start • Recognition programs