Senior Program Manager

October 24

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LRN

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Advisory Services • Compliance Management • Corporate Risk and Governance • Business Ethics & Compliance • Ethics & Compliance Education

201 - 500

💰 Venture Round on 2018-12

Description

• About LRN • Do you want to use your Marketing expertise to help people around the world do the right thing? • Join us at LRN to be a part of a global company where you can make an impact. • LRN is a fast-growing SaaS company providing ethics and compliance management solutions to help clients navigate complex regulatory environments and foster ethical and responsible cultures. • After two recent acquisitions and significant organic growth we are proud to be serving nearly 3,000 clients across the US, EMEA, APAC, and Latin America. • Our state-of-the-art platform offers clients an intuitive user interface, mobile app, robust analytics, and industry benchmarking enabling clients to create, manage, deliver, analyze, and audit their ethics and compliance programs to align with regulatory guidance. • We help some of the world’s most recognized brands reduce organizational risk – enabling them to focus on what they do best. • The Senior Program Manager is responsible for overseeing the successful delivery of all purchased deliverables for LRN clients. • They act as a main point of contact for all client deliveries, working alongside a Client Success Manager (CSM) who is responsible for client account health and growth. • Senior Program Managers work in an oversight capacity with a cross-functional team of specialists to provide everything from implementation and bespoke project delivery to ongoing support and client services, including client support and escalation of delivery-related issues. • Together with the CSM, the Senior Program Manager ensures the client is happy with LRN and renews their contract at the end of each contract term. • The Senior Program Manager will also take management responsibility for Program Managers. Liaising on a regular basis to ensure their projects are correctly scheduled, resourced and advising how to resolve any internal team and client facing issues. • As part of their management function, Senior Program Managers will also complete regular and quarterly reviews, updating Goal progress in ADP.

Requirements

• Overall Strong Program Management capabilities with 5+ years of Project Management experience. • Strong stakeholder management and communication skills. • Experience in Mavenlink project management tool • Experience in eLearning projects or development of SAAS projects • Excellent organization and communication skills. • Strong interest in the eLearning domain. • Excellent team motivator. • Budget management, commercial and customer experience. • Obsessed with delivering great client service • Organized and detail orientated • Able to zoom out – ability and agility to oversee entire portfolio • Highly professional • Able to manage and co-ordinate multiple teams and projects • Able to multi-task, and work on your own initiative • Understand what makes great training • Willing and able to travel

Benefits

• Competitive compensation • Flexible time off • Excellent medical coverage