QA Analyst

6 days ago

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Language Services Associates

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A full-service national leader delivering interpretation and translation solutions for over 25 years.

Telephone Interpreting • Sign Language Interpreting • Translation and Localization • Language Assessments • Video Remote Interpreting

51 - 200

Description

• Serves as administrator of key quality control processes. • Maintains and analyzes department metrics and produces actionable reports. • Resolves client feedback and interpreter inquiries of all levels of complexity. • Collaborates on department projects and key initiatives, leading project phases to completion and implementation by agreed-upon deadlines. • Analyzes interpretation quality standards and implements quality improvement plans. • Provides evaluator support for quality assessments and audits their performance. • Liaises with other departments and collaborates on interdepartmental projects • Performs other duties as assigned.

Requirements

• Bilingual (Spanish, ASL, Haitian Creole, Vietnamese, Russian, or Portuguese preferred) with high English proficiency • Experience analyzing quality assurance processes and preparing reports. • Excellent verbal and written communication skills • Office administration and/or client service experience (preferred) • Interpreting experience (minimum of 6 months) (preferred) • Proficient in Microsoft Office