Customer Support Representative - Bilingual, Dutch
November 14
Description
• About Rocket Lawyer • We believe everyone deserves access to affordable and simple legal services. • Founded in 2008, Rocket Lawyer is the largest and most widely used online legal service platform in the world. • We are in a unique position to enhance and expand the Rocket Lawyer platform to a scale never seen before in the company’s history. • Rocket Lawyer is looking for a talented Customer Support Representative who can thrive in a fast-growing environment. • The person in this position will help expand our contact center support, working directly with customers, and will require significant time on the phone. • The ideal candidate will possess excellent customer service skills and genuinely enjoy helping people. • We foster an environment of diversity with strong company culture and offer remote flexibility.
Requirements
• Bilingual in English and Dutch • Bachelor degree preferred • Polished and professional demeanor with excellent verbal and written skills for both English and Dutch • Must be comfortable handling a high volume of emails and/or calls • Punctual and consistent attendance is required • Must be available for overtime or weekend hours, as needed • Helpful demeanor with excellent chat and phone skills • Energetic and highly organized, shows initiative and takes ownership of issues • Ability to multi-task with strong attention to detail • Personality to maintain respectful and professional behavior in situations that have irate and frustrated clients voicing concern for services or products purchased
Benefits
• 25 days holiday plus banks holidays • 10 days sick pay • 5% employer contribution Pension and 3% employee, 8% in total • Private health & dental insurance (after 2 years service) • Cycle to work • Flexi time • Discounted gympass • Employee referral program • Free Rocket Lawyer account with online access to an extensive legal documents library and brilliant licensed attorneys at discounted rates
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