Sales Operations Manager

September 20

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Description

• Manage and maintain lead queues and automation to ensure the right outbound leads get to the right sales reps for maximum conversion. • Analyze and report on outbound lead performance to identify trends, opportunities, and areas for improvement while providing actionable insights to sales managers and reps. • Lead a small team of offshore resources responsible for manually sourcing and validating data. • Manage the Rules of Engagement to ensure consistent and fair lead handling across the sales organization with corresponding reporting and analysis. • Develop Salesforce reports and dashboards to provide accurate, real-time visibility of channel, team and individual sales representative performance. • Run list imports into HubSpot, ensuring data accuracy and compliance. • Partner with our CRM team to drive updates and changes to salesforce.com to ensure optimum output. • Help administer and configure applications leveraged by the sales team including Pandadoc, Dialpad, etc. • Partner with various cross-functional leaders to ensure alignment on projects and initiatives.

Requirements

• 5+ years of proven experience in sales operations with a strong focus on lead management and performance analysis. • Proven proficiency in Salesforce and familiarity with other sales and marketing tools and platforms. HubSpot is a plus. • Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams. • Strong analytical skills with the ability to translate data into actionable insights. • High attention to detail and the ability to manage multiple tasks and deadlines in a fast-paced environment. • Experience working with data sourcing/data research teams. • A track record of reducing the operational overhead of Sales teams by leveraging software and automation when possible. • The willingness to provide hands-on support to the sales team by helping with ad hoc projects and reporting from various internal systems.